LAVASHA CANNON
NACOGDOCHES,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Apple Advisor
Teleperformance
08.2019 - Current
- Greeting customers and directing to the appropriate department
- Provide information on products and services to sell and provide in-depth information about available parts and service options to customers
- Answer questions about service outcomes
- Schedule and book appointments
- Provide customers with information and advice on warranty protections, potential cost savings, and the advantages based on product details
- Maintain positive customer relationships to ensure repeat business.
Human Resource Assistant
Amazon
03.2014 - 07.2019
- Assisted Recruiting/Safety Department, as necessary (new hire orientations, safety talks, interview loops and coordination)
- Conducted administration portion of new-hire orientation
- Liaison between department managers and security for administering badges for building access and timekeeping
- Maintained HR records related to workers compensation, LOA, stock, etc.
Insurance Agent
Etech Global SVC
10.2011 - 03.2014
- Telemarketing duties to introduce potential clients to insurance coverages offered by the company
- Interviewed consumers who expressed interest in insurance policies
- Explained policies to new and existing clients
- Analyzed the policies for current clients for suggested additions or changes to coverage
- Ensured top-quality customer service by providing assistance to customers with their renewals and custom package coverage options.
Education
Business Administration -
Colorado Technical University
General High School Curriculum -
High School Equivalency Diploma
Skills
- Online Chat Support
- Incoming Call Management
- Application Support
- Customer Service
- Customer Communication and Empathy
- Teamwork and Collaboration
- Analytical Skills
- Hardware and Software Configuration
- Problem-Solving
Timeline
Apple Advisor
Teleperformance
08.2019 - Current
Human Resource Assistant
Amazon
03.2014 - 07.2019
Insurance Agent
Etech Global SVC
10.2011 - 03.2014
Business Administration -
Colorado Technical University
General High School Curriculum -
High School Equivalency Diploma