Experienced and highly determined product manager passionate about developing innovative methods to promote and engage users. Specialize in leading teams through product selection, design, distribution, and implementation. Comfortable working in fast-paced and deadline-driven environment. Strong ability to gather user research to update strategic plans to meet the client needs and improve customer success. Can carefully build teams effectiveness by modeling design thinking protocols to improve product usage and client engagement. Dedicated to employing team practice of making data-driven decisions to improve. Ability to use Microsoft, Google applications to collaborate, analyze data, present, communicate, and publish to facilitate design thinking process with collaborative teams.
Work History
Coordinator of Specialized Instruction (Hybrid)
Richland School District One
07.2018 - Current
Project Management of federal and state budgets over $500,000.00, manage expenditure requests, and develop implementation plans for 1 year terms for educational software products from purchase based on user needs, delivery, training, and monitor usage and customer experience and satisfaction.
Design and develop educational products to align with best practices for 52 district leadership teams with over 50 members and supported over 350 special educators to ensure best practices; resulting in 65% of our students with disabilities experiencing average growth of 10% in their areas of deficit while other subgroups experienced regression.
Tracked educational products and teams' performance closely to quickly intervene to troubleshoot errors or shipping delays leading to successfully meeting all federal and state deadlines and successfully executing user training and implementation of specialized programming.
Sourced, vetted, and managed over 40 vendors to implement district professional development, staffing, and specialized programming.
Researched and compiled data to prepare competitive analysis and trend analysis for business development.
Maintained and updated product launch to align with customer needs.
Assisted with customer needs and resolved problems to maintain business relationships.
Worked closely with product management team via Microsoft Planner and meeting updates to stay on track with District deadlines.
Technology & Learning Coach
Richland School District Two
08.2015 - 06.2018
Engaged over 40 adult learners in professional development and working sessions with teachers on Google Education.
Designed Professionals Learning for two specialized program that modeled teachers emerging in Blended Learning and Flipped learning, including collaboration, innovation, solving problems, and publishing work via professional learning networks.
Oversaw technology services delivery, consulting with relevant personnel to assist with migration and troubleshooting
Designed and delivered professional development sessions on use of digital tools to enhance instruction.
Supported technology design, testing, and execution by providing research-based product and process knowledge.
Collaborated with educators to identify digital resource needs and designed customized lesson plans for effective technology integration.
Conducted training sessions and workshops to educate teachers on effective use of digital tools.
Provided ongoing support to teachers, including troubleshooting technical issues and offering pedagogical guidance.
Facilitated adoption of innovative teaching strategies, such as blended learning and flipped classrooms.
Digital Resource Coach
Orangeburg Consolidated Five William J. Clark Middle
09.2014 - 06.2015
Prepared presentations and handouts/cheat sheets/manuals and disseminated to teachers and trainees to support in implementing district's instructional technology plan
Developed Professional Learning Opportunity that supported the District initiatives included: MasteryConnect, Compass Learning, & Discovery Learn 360
Conducted additional training to assist staff in becoming functionally computer-literate and learning their roles in accomplishing District, state, and national technology plan
Coordinated assigned school(s) in their participation in District Wide projects: Digital Learning Day and Hour of Code
Developed strong organizational and communication skills through coursework and volunteer activities.
Demonstrated creativity and resourcefulness through development of innovative solutions.
Education
Master of Education - Vocational Rehabilitation Counseling
University of South Carolina - Columbia
Columbia, SC
Bachelors of Arts - Sociology
University of South Carolina - Columbia
Columbia, SC
Skills
Designing Professional Development for Teams
Working with Collaborative Teams
Budget coordination and oversight
Facilitating Collaborative Teams Utilizing Universal Design
Designing and Delivering Virtual Training
Canva Design, Moodle and Genius LMS
Product Management of Curriculum Software
Social Media Advertising
User Training and Customer Satisfaction
Customer Needs Assessments
User Data Collection and Analysis
User Support
Technology Resource Integration
Automation Methods
Zoom, Microsoft Teams, Google Meet Conferencing Software
User-Centered Design
Google Sheets, Doc, Slides, Mail, Sites, Calendar Integration
Microsoft Excel, PowerPoint, Word, Outlook, Calendar, Work Flow Integration
Affiliations
South Carolina Education Association (SCEA) since 2000
Richland County Education Association since (RCEA) since 2000
Member Omega Gamma Omega Chapter of Alpha Kappa Alpha Sorority Inc. Member since 2021
Chairperson of the Chapter Risk Management Committee 2020 to present.
Volunteer Editor and Publisher of the #TMPC News Digital Newsletter since 2019
Past Member of International Society for Technology in Education Member (ISTE) since 2014
Timeline
Coordinator of Specialized Instruction (Hybrid)
Richland School District One
07.2018 - Current
Technology & Learning Coach
Richland School District Two
08.2015 - 06.2018
Digital Resource Coach
Orangeburg Consolidated Five William J. Clark Middle
09.2014 - 06.2015
Master of Education - Vocational Rehabilitation Counseling