Laveena D'souza
Niles,IL
Summary
Patient-oriented Nurse with 18 years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments. Offering expertise with Emergency Department, Trauma, IP Cardiac and ICU Telemetry specialty.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Nurse Manager: Cardiac Tele. & Central Tele.
Ascension St. Francis Hospital
Evanston, IL
02.2021 - Current
- Supervise 75+ interdisciplinary staff including nurses, patient care technicians, central tele technicians and unit clerks in setting of IP units, ICU, and Trauma Services.
- Collaborate with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Promote professional development opportunities to encourage nurses to pursue continuous training.
- Review department performance and adjusted coverage to compensate for changing conditions.
- Investigate and independently resolve complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Direct patient discharge procedures to provide departing patients with needed aftercare and avoid readmissions through Team Discharge and setting up follow-up appointments.
- Lead teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Develop strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
- Supervise, direct, and motivate high-quality performance from nursing staff.
- Successfully completed The Joint Commission (TJC) visit with no findings in unit
- Successfully attained 100 days of Zero Hospital Acquired Pressure Injury (HAPI).
Interim Nurse Manager: Intensive Care Unit
Ascension St. Francis Hospital
Evanston, IL
12.2022 - Current
- Spearheaded and implemented new projects to expand scope of engagement.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Delegated and prioritized assignments and nursing tasks based on individual staff strengths and expertise.
- Reduced Indwelling Foley Utilization by 71% in 30 days.
Trauma Coordinator/Manager: Level I Trauma Program
Ascension St. Francis Hospital
Evanston, IL
08.2016 - 03.2023
- Planned, organized, and implemented high functioning Level I Adult Trauma Program. In 2017, achieved re-designation Level I Trauma Center status.
- Assured compliance with regulatory bodies at local, state, and national level
- Maintained statistical database to meet state requirements as a Level I Trauma Center.
- Established opportunities for internal and external trauma-related educational programs for hospital staff, patients, families, and the community.
Team Leader: Emergency Department
Ascension (formally Presence) St. Francis Hospital
Evanston, IL
05.2005 - 08.2016
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Supervised 15 plus team members to confirm compliance with set procedures and quality requirements.
- Service recovery-resolved concerns or issues of staff concerns and patient complaints.
- Reported and collaborated with unit manager and director with patient-service recovery.
- Allocated tasks to staff members with efficient time management.
- Responsible for ensuring scheduling that enabled safe, competent care and administration of annual staff appraisals.
- Responsible for daily supply inventory and ordering.
- Assisted nurse manager during annual regulatory agency visits
Interim Nurse Manager: Emergency Department
Ascension (formally Presence) St. Francis Hospital
Evanston, IL
09.2013 - 07.2014
- Directed, supervised 50+ interdisciplinary staff including nurses, patient care technicians, and unit clerks in setting of Emergency Department.
- Conducted hiring and training of personnel.
- Ensured effective use of resources and assessed need for additional staff, equipment, and service needs.
- Composed activity reports for executive management regarding status and implementation plans of services and quality initiatives.
Registered Nurse: Emergency Department
Ascension (formally Presence) St. Francis Hospital
Evanston, IL
08.2003 - 05.2005
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Provided nursing care at Level I Adult Trauma Center.
Assessed and applied ESI triage protocol in prompt patient condition on patient arrival. - Performed medical procedures, cardiac monitoring, taking vital signs, point of care tests (POCTs), and administrating medications.
- Collaborated with physicians and other health care team members to discuss patients’ conditions and medical needs
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Education
Master of Science - Nursing Leadership
Resurrection University
Chicago, IL12.2019
Bachelor of Science - Nursing
Resurrection University
Chicago, IL01.2011
Skills
- Quality Assurance
- Multidisciplinary Care Coordination
- Best Practices and Standards
- Work Planning and Prioritization
- Administrative Staff Supervision
- Quality Improvement
- Operational/Budget Standards
- Staff Leadership
- Conflict Management
- Recruit Well-Qualified Staff
Certification
Trauma Nurse Specialist (TNS)
Advance Cardiac Life Support (ACLS)
Basic Life Support (BLS)
Pediatric Advance Life Support (PALS)
Advanced Burn Life Support (ABLS)
Emergency Certified Registered Nurse ECRN)
Member Emergency Nurse Association (ENA)
Member Society of Trauma Nurse (STN
Timeline
Interim Nurse Manager: Intensive Care Unit
Ascension St. Francis Hospital
12.2022 - Current
Nurse Manager: Cardiac Tele. & Central Tele.
Ascension St. Francis Hospital
02.2021 - Current
Trauma Coordinator/Manager: Level I Trauma Program
Ascension St. Francis Hospital
08.2016 - 03.2023
Interim Nurse Manager: Emergency Department
Ascension (formally Presence) St. Francis Hospital
09.2013 - 07.2014
Team Leader: Emergency Department
Ascension (formally Presence) St. Francis Hospital
05.2005 - 08.2016
Registered Nurse: Emergency Department
Ascension (formally Presence) St. Francis Hospital
08.2003 - 05.2005
Master of Science - Nursing Leadership
Resurrection University
Bachelor of Science - Nursing
Resurrection University
Trauma Nurse Specialist (TNS)
Advance Cardiac Life Support (ACLS)
Basic Life Support (BLS)
Pediatric Advance Life Support (PALS)
Advanced Burn Life Support (ABLS)
Emergency Certified Registered Nurse ECRN)
Member Emergency Nurse Association (ENA)
Member Society of Trauma Nurse (STN
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