LaVeeta Collins

• Maintained a safe work environment by adhering to safety regulations at all times.
• Stacked cartons onto appropriate pallets according to size and weight restrictions.
• Used handheld scanners to track inventory movement within the warehouse system.
• Verified accuracy of items picked against packing list.
• Ensured all documents related to shipping were accurately filled out per established procedures.

Supervising Inmates: Correctional Officers conduct regular head counts of inmates within their assigned section and monitor inmate behavior. They report any unusual activity to ensure safety and security.

Escorting Inmates: They escort inmates to job sites, medical facilities, classrooms, or wherever needed in a timely and secure manner.

Searches and Inspections: Regular searches of inmate areas (such as cells, recreation rooms, and showers) are conducted to check for unauthorized items. Correctional Officers also inspect facilities according to security protocols.

Handling Calls and Messages:

• Managing incoming and outgoing phone calls, emails, and text messages.
• Using communication scripts to address various topics.
• Identifying customer needs, clarifying information, and providing solutions or alternatives.

Customer Service

• Resolving technical issues and taking client orders.
• Updating customer records after conversations.
• Ensuring prompt and efficient responses to inquiries and complaints.
• Prioritizing quality service over time-saving.