Iliana Palominos
Winston
Summary
Highly efficient administrative professional offering several years of experience, including administrative support, project coordination, customer service and team leadership. Comfortable working with senior management to effectively define and achieve strategic operational and administrative objectives. Streamlines administrative processes, analyzes complex issues and develops solutions. Cultivates positive work culture focused on teamwork and idea-sharing while driving goal achievement.
Overview
7
7
years of professional experience
Work History
Environmental Care Administrative Specialist
Roseburg VA Health Care System
12.2023 - Current
- Monitored sanitation, infection control, waste management, and pest control operations.
- Ensured quality achievement and outstanding customer service in a safe, healing environment.
- Collaborated with Chief and Assistant Chief of Environmental Management Service for operational coordination.
- Assisted in planning hospital housekeeping functions including sanitation, laundry, and pest control.
- Maintained accurate records of departmental training programs for EMS employees and CWT workers.
- Verified employee competencies, training rosters, and schedules to ensure compliance and readiness.
- Established proficiency criteria for EMS positions to recommend educational initiatives for staff.
- Managed supply inventory and facilitated onboarding processes for new employees.
- Developed comprehensive standard operating procedures for various departments.
- Reviewed and revised existing SOPs for clarity and compliance.
- Managed daily office operations and maintained filing systems for efficient document retrieval.
- Processed incoming communications and redirected inquiries to appropriate departments promptly.
- Assisted in preparing reports, presentations, and correspondence for internal and external stakeholders.
- Trained new administrative staff on company policies, software systems, and office protocols.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Facilitated communication between different departments within the organization.
- Developed and maintained filing systems for confidential documents and records.
- Conducted research on various topics as requested by management.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
Environmental Services Technician
Roseburg VA Health Care System
03.2023 - Current
- Maintained quality assurance standards in floor maintenance, wall washing, and restroom sanitation.
- Conducted thorough cleaning of doors, doorframes, baseboards, stairwells, and light fixtures.
- Executed various cleaning techniques including sweeping, dust mopping, wet mopping, scrubbing, and vacuuming.
- Ensured proper disposal of medical waste in compliance with OSHA safety regulations.
- Trained new hires on departmental procedures and facilitated effective communication among team members.
- Assisted in administrative tasks by compiling six-part folders for EMS employees.
- Performed additional duties as assigned to support operational needs.
Contracted Environmental Services
Watkinson Laird Rubenstein PC
Roseburg
06.2018 - Current
- Managed complete cleaning office spaces, restrooms, public entry ways, mopping & dusting of all areas.
- Ensuring all areas such as desks, cubicles, conference areas and breakrooms were sanitized and clean.
- Sanitized and thoroughly cleaning high traffic areas ensuring the dispenser was maintained and refilled.
- Organized equipment and ordered supplies as needed to ensure enough product.
- Placed requisitions for areas, faulty equipment, that needed maintenance, ensuring follow-up to make sure they were working efficiently, and that the area was safe.
- Deep cleaning areas such as floors, drapery, equipment, and landscaping.
- Steam-cleaned and shampooed carpets.
- Performs additional duties as assigned.
EVS Technician
Rose Haven Nursing and Skilled Facility
Roseburg
12.2019 - 08.2020
- Executed thorough cleaning of patient rooms, offices, and public restrooms to ensure high standards.
- Managed time effectively to complete sanitization and adhere to cleaning schedules.
- Maintained cleanliness in dining hall where patients received meals, promoting a hygienic environment.
- Engaged with patients during room cleaning, ensuring safety and respect through communication.
- Coordinated with staff to maintain cleanliness, addressing spills and soiled areas promptly.
- Adhered to OSHA standards in handling bodily fluids and executing clean-up protocols.
- Performed proper disposal of waste while ensuring cleanliness in patient areas.
- Replaced sheets and towels as necessary while managing budget for cleaning supplies.
Environmental Services
Adapt
Roseburg
02.2018 - 12.2019
- Executed thorough cleaning of rooms, public areas, offices, and restrooms across multiple facilities.
- Managed time effectively to ensure all areas met high sanitation standards.
- Adhered to OSHA protocols for handling bodily fluids and maintained cleanliness procedures.
- Removed and disposed of waste properly, ensuring patient areas remained pristine.
- Replaced sheets and towels as necessary to uphold hygiene standards.
- Maintained budget for cleaning supplies while maximizing cost-effectiveness.
- Stocked carts with required supplies and linens for efficient operations.
- Traveled throughout Douglas County to provide consistent cleaning services.
Education
Diploma -
Roseburg
Roseburg, OR07.2008
Skills
- Microsoft Excel
- Report preparation
- Standard operating procedures
- Document management
- Employee training
- Quality assurance
- Customer service
- Problem solving
- Effective communication
- Time management
- Attention to detail
- Team collaboration
- Expense reporting
References
- Jeremy Massoud, Assistant Nurse Manager, CLC, 720-236-7138, Jeremy.massoud@va.gov
- Rebecca Gremillion, Restorative Care Nurse, CLC, 541-670-0947, Rebecca.Gremillion@va.gov
- Donnie Sumling, Assistant Chief, EMS, 541-530-9997, Donnie.Sumling@va.gov
- Eric Coombs, Day Shift Supervisor, EMS, 541-580-9528, Eric.Coombs@va.gov
- Josh Rennings, Day Shift Lead, EMS, 541-530-6343, Joshua.Rennings@va.gov
Languages
Spanish
Professional
Timeline
Environmental Care Administrative Specialist
Roseburg VA Health Care System
12.2023 - Current
Environmental Services Technician
Roseburg VA Health Care System
03.2023 - Current
EVS Technician
Rose Haven Nursing and Skilled Facility
12.2019 - 08.2020
Contracted Environmental Services
Watkinson Laird Rubenstein PC
06.2018 - Current
Environmental Services
Adapt
02.2018 - 12.2019
Diploma -
Roseburg
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