Summary
Overview
Work History
Education
Skills
Timeline
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Lavell Jackson

Crestview,FL

Summary

Adept at enhancing guest relations and streamlining appointment settings, my tenure at City Produce honed my multi-line phone operation skills and my ability to maintain poise in emergency situations. Demonstrating a keen focus on safety and efficiency, I've successfully implemented practices that significantly improved operational workflows. My collaborative spirit and proficiency in call handling stand out as my professional trademarks.

Overview

36
36
years of professional experience

Work History

Receptionist Administrator

Family Business/Temporary Agencies
San Diego, CA
01.1989 - 01.2025
  • Ensured that reception area is kept safe at all times by monitoring security cameras.
  • Participated in regular training sessions related to customer service best practices.
  • Maintained reception area cleanliness and tidiness.
  • Assisted with coordination of events including booking venues, catering services.
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
  • Greeted visitors and customers warmly, offering refreshments as appropriate.
  • Displayed professional standards at reception desk to impress visitors.
  • Welcomed visitors and customers by greeting and answering or directing inquiries.
  • Answered incoming phone calls, routing to appropriate parties throughout office.

DRIVER

City Produce
Fort Walton Beach, FL
04.2024 - 11.2024
  • Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
  • Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
  • Demonstrated ability to handle emergency situations calmly and effectively.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Performed basic maintenance tasks such as checking oil levels, tire pressure.
  • Assisted passengers with loading and unloading their luggage.
  • Assisted with loading and unloading freight when necessary.

SKITTER OPERATOR

Ultimate Waste Solution
Holt
05.2023 - 04.2024
  • Identified potential problems with the machine's operation and reported them promptly to supervisors.
  • Adhered strictly to safety regulations while working around hazardous equipment.
  • Maintained accurate records of production data including scrap rates, downtime, and other related information.
  • Utilized various hand tools, such as wrenches, screwdrivers, and pliers, while performing duties.
  • Followed standard operating procedures when setting up jobs on the slitter machine.
  • Maintained a clean and organized workspace at all times by disposing of waste materials properly.
  • Ensured that safety guidelines were followed while operating the slitting machine.

LABOR

Temporary Agencies
San Diego, CA
11.2022 - 05.2023
  • Assigned and coordinated labor assignments to workers.
  • Conducted regular inspections of work areas for cleanliness and safety.
  • Performed repetitive assembly tasks with hand and power tools and automated equipment.
  • Collaborated with team members to complete assigned tasks and meet tight deadlines.
  • Prepared items for transportation installing bracing, padding and strapping to prevent damage.
  • Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
  • Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
  • Cut materials into specified sizes for installation using tile cutters and power saws.

Education

Business Certificate - Business

Chaffey College
Rancho Cucamonga, CA
06-2017

Skills

  • Appointment setting
  • Scheduling appointments
  • Multi-line phone operation
  • Call handling
  • Guest relations
  • Payment collection

Timeline

DRIVER

City Produce
04.2024 - 11.2024

SKITTER OPERATOR

Ultimate Waste Solution
05.2023 - 04.2024

LABOR

Temporary Agencies
11.2022 - 05.2023

Receptionist Administrator

Family Business/Temporary Agencies
01.1989 - 01.2025

Business Certificate - Business

Chaffey College

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Lavell Jackson