LAVELL PAYNE
Fort Lauderdale,FL
Summary
Disciplined Law Enforcement Professional experienced in asset protection, emergency communication systems, and customer service. Demonstrated leadership and teamwork in high-pressure environments while maintaining effective communication with diverse individuals. Former international basketball player and team captain recognized for accountability, perseverance, and mentorship.
Overview
18
18
years of professional experience
Work History
Lead Supervisor
Curaleaf
Miami Beach, FL
10.2024 - Current
- Processed cash and debit payments using Speed cashier and POS systems.
- Supported front-end and back-end tasks to meet store process standards.
- Achieved sales goals by consistently surpassing monthly targets. the highest sales per ticket average for the month.
- Trained and mentored staff on operational procedures and best practices.
- Ensured security and accuracy of the cash register by handling cash transactions, balancing the drawer, and securing the cash vault each night and morning before operating hours.
Field Engineer
Palcare
Sheboygan, WI
06.2023 - 09.2024
- Installed and tested Palcare emergency call systems, ensuring optimal functionality and reducing downtime by 30% through effective troubleshooting and maintenance.
- Completed comprehensive service documentation and applied analytical skills to identify and resolve technical issues, optimizing Palcare system performance and significantly reducing downtime.
- Installed equipment at client locations.
- Performed inspections at client sites to assess equipment conditions.
- Partnered with teams to confirm compliance with project requirements.
Manager Trainee
Enterprise Holdings
Fort Lauderdale, FL
08.2021 - 06.2023
- Spearheaded lead generation initiatives, conducting cold calls to engage potential clients and expanding business opportunities.
- Managed sales pipeline effectively. Closed substantial deals. Provided exceptional customer service addressing guest and account inquiries. Elevated sales by 20% through strategic client engagement and effective pipeline management. Fostered team synergy by coaching on sales techniques, resulting in a 15% increase in team sales targets.
- Coached new hires on advanced sales techniques, enhancing their skills and readiness for sales roles. SKILLS: Generated leads through targeted outreach Conducted cold calls to prospective clients Pipeline management Finalized agreements with clients. Supports the sales process through referrals, observations, and coaching teams Negotiation abilities Client engagement Meeting and exceeding sales targets Proficiency in CRM tools; mention specific ones like Salesforce, HubSpot, or Zoho Data management Sales funnel progression Revenue growth Proficiency in Microsoft Office Suite CRM software expertise Results-driven Time management Ability to learn quickly. Mentoring Provided technical assistance to users Windows Desktop support Software troubleshooting Operating Systems B2B sales Lead generation initiatives Executed lead generation projects to enhance team performance.
Asset Protection Specialist
Eau Palm Beach Resort & Spa
Manalapan, FL
08.2019 - 07.2020
- Implemented and advised resort personnel on effective security protocols and practices, enhancing asset protection for valuable merchandise and high-class facilities.
- Mitigated financial damages to resort merchandise and service assets, preventing losses and ensuring asset safety.
- Monitored security systems to ensure safety throughout the resort and spa.
- Conducted regular safety audits to identify potential risks and vulnerabilities.
- Implemented loss prevention strategies to protect hotel assets and inventory.
Front Desk Agent/Sales Coordinator
Marriott BeachPlace Towers
Fort Lauderdale, FL
09.2017 - 07.2019
- Drove sales growth through targeted promotions at Marriott BeachPlace Tower. Implemented efficient upselling techniques. Streamlined front desk operations, reducing check-in times by 15% and enhancing guest experience. Maintained accurate booking records and managed room allocations, ensuring a 98% occupancy rate. Initiated guest loyalty program, boosting repeat business by 20%. Improved guest satisfaction scores by 30% with personalized service. Launched mobile check-in app, cutting wait times by 40%.
- Greeted guests warmly and provided check-in assistance at Marriott BeachPlace Towers.
- Managed reservations and coordinated room assignments using property management software.
- Answered phone calls promptly and addressed guest inquiries effectively.
Basketball Player
International Basketball Federation
, Europe
08.2008 - 07.2017
- Led teams in the Dominican Republic to multiple league championships, demonstrating leadership and competitive excellence.
- Served as team captain during key FIBA basketball seasons for the FIBA basketball club during the majority of the seasons.
- Engaged in international sports mentorship programs, fostering skills and passion for basketball among local youth.
- Cultivated concentration, work ethic, and perseverance; pioneered youth mentorship initiatives, strengthening sports culture in local communities.
Education
Associates degree -
Florida Career College
Fort Lauderdale, FL01-2022
Bachelor of Science - Interdisciplinary Studies
University of Central Florida
Orlando, FL01-2007
Associates degree - Mathematics
Tallahassee Community College
Tallahassee, FL06-2005
Skills
- Security operations
- Conflict resolution
- Risk assessment
- Emergency response
- Policy enforcement
- Client engagement
- Loss prevention
- Attention to detail
- Time management
- Discretion and confidentiality
- Crisis management
LANGUAGES
Spanish | Advanced
Timeline
Lead Supervisor
Curaleaf
10.2024 - Current
Field Engineer
Palcare
06.2023 - 09.2024
Manager Trainee
Enterprise Holdings
08.2021 - 06.2023
Asset Protection Specialist
Eau Palm Beach Resort & Spa
08.2019 - 07.2020
Front Desk Agent/Sales Coordinator
Marriott BeachPlace Towers
09.2017 - 07.2019
Basketball Player
International Basketball Federation
08.2008 - 07.2017
Associates degree -
Florida Career College
Bachelor of Science - Interdisciplinary Studies
University of Central Florida
Associates degree - Mathematics
Tallahassee Community College