Lavell Taylor
Spring,TX
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Family Dollar
02.2023 - Current
- Greeting and assisting customers in a positive, approachable manner
- Answers questions and resolves customer inquiries and concerns
- Maintain a presence in the store by providing excellent customer service
- Ensures a clean, well-stocked store for customers
- At the direction of the Store Manager, supervises, trains, and develops Store Associates on Family Dollar operating practices and procedures
- Assists in unloading all merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store
- Assists Store Manager in ordering merchandise and record keeping including payroll, scheduling and cash register deposits and receipts
- Supports Store Manager in loss prevention efforts
- Assumes certain management responsibilities in absence of Store Manager
- Follows all Company policies and procedures
- Planograms/ Schematics.
Guest Service Agent
TM ONE
02.2022 - 12.2022
- Answer each call in a timely manner that meets the standard in a professional, efficient, and courteous manner while being attentive to the client’s needs and providing proper information in accordance with the department
- Process all reservation inquiries, attempting to close each sale and request assistance from supervisor for rate resistance calls
- Talking customers through a series of actions to resolve a problem
- Following up with clients to ensure the problem is resolved
- Differentiate the different market segments identified by AT&T and apply them to work
- Process and post advance deposits, utilizing the proper forms established by the department
- Revise and analyze all cancellations for posted deposits and advise accounting of any refunds due
- Organize information properly and file accordingly with the system established by the department daily
- Responsible for keeping up to date all Rate & Promotion information for his/her own use
- Respect room availability and close out orders given by the Director of Sales
- Identifying hardware and software solutions
- Troubleshooting technical issues
- Diagnosing and repairing faults
- Resolving network issues
- Maintain a professional and serene attitude in demanding situations with a client, satisfy the guest within policies and procedures of the company
- Communicate any situations and circumstances to the Director of the Department that could affect the image of AT&T in a negative manner
- Report to work at the time scheduled
- Follow the policies and procedures of disciplinary conduct and security policy established by the Resort
- Participate in all required meetings and participate in training sessions that are required for the position
- Follow through all the instructions and job assignments indicated by immediate supervisor.
Cashier/Customer Service
Stripes Convenience Stores
08.2020 - 01.2022
- Provided prompt, courteous customer service
- Rings up all sales on cash register, properly and accurately handling money, checks and other types of payment received for products sold
- Performs multi-function operation of fuel console, lottery, and money order machines
- Performs housecleaning duties necessary to maintain store cleanliness and basic upkeep and/or cleaning of all equipment in the store
- Assists in maintaining proper inventory levels and shift audits
- Controls merchandise, cash shortages and other selling expenses
- Performs all duties with minimal supervision; may be required to work irregular hours, attend job-related meetings, and perform other duties as assigned.
Cashier
Reggae Hut Cafe
01.2021 - 09.2021
- Welcoming and sitting diners comfortably in the dining section
- Taking customers’ food and drink orders
- Collaborating with the kitchen and bar staff for prompt and correct delivery of orders
- Memorizing the menu and recommend appetizers, meals, and drinks from restaurant wine stock
- Delivering a memorable dining experience by resolving all customer issues promptly
- Assisting with the tidying of tables, clearing leftovers, and keeping the dining area neat and pleasant
- Setting tables and rearranging the dining area to accommodate larger groups and prepare the restaurant for extraordinary events
- Ensuring cooking utensils and kitchen area are cleaned after closing to comply with state regulations.
Warehouse Worker
Strack n Van Til
01.2012 - 03.2019
- Organize stock and merchandise within the warehouse by properly unboxing and storing goods in their designated location
- Maintain accurate records of products that have been stocked and provide management with an accurate representation of all goods shipped and received
- Verify all incoming shipments to be accurate by comparing the invoice to the order and ensure all goods are in excellent condition
- Monitor and report any missing or lost inventory to management
- Properly pack items to be shipped according to company standards to ensure they arrive in excellent condition
- Organize and sort items on shelving, bins and overhangs according to company standards
- Accurately maintain company database including all stock and warehouse items
- Reliably retrieve items from within the warehouse to be processed and shipped.
Education
Some College (No Degree) -
AAS Business Accounting, High School Diploma
Chicago, ILSkills
- Restaurant Experience
- Retail Sales
- Cash Handling
- Shift Management
- Heavy Lifting
- Microsoft Word
- Guest Services
- Computer Skills
- Construction
- Customer service (10 years)
- Customer Service and Engagement
- Customer Relations
- Store Organization
- Time Management
Certification
Forklift Certification
Timeline
Assistant Store Manager
Family Dollar
02.2023 - Current
Guest Service Agent
TM ONE
02.2022 - 12.2022
Cashier
Reggae Hut Cafe
01.2021 - 09.2021
Cashier/Customer Service
Stripes Convenience Stores
08.2020 - 01.2022
Warehouse Worker
Strack n Van Til
01.2012 - 03.2019
Some College (No Degree) -
AAS Business Accounting, High School Diploma