Lavelle Miller Jr.
Tampa,FL
Summary
Skilled in overseeing production and operating teams, with background in managing workflows, ensuring quality control, and optimizing processes for efficiency. Known for strong leadership capabilities, adept at motivating staff and fostering collaborative work environments. Successfully enhanced operational effectiveness through strategic planning and problem-solving. Implemented improvements that resulted in increased productivity and reduced downtime across previous roles. Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively. Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager
Wendys
Seffner, FL
04.2021 - 05.2024
- Identified needs of customers promptly and efficiently.
- Recommended opportunities for growth and advancement to motivate employees.
- Communicated with other shift managers to facilitate continuum of customer service.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Observed and monitored utilization of equipment.
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Managed daily cash intake by counting out registers and tabulating profits.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Assisted in resolving escalated customer service issues in a timely manner.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Implemented cost-control measures to maintain budgetary guidelines.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Ensured compliance with food safety regulations and quality standards.
- Reinforced rules to promote superior employee performance.
- Taught staff upselling techniques to meet revenue targets.
Education
High School Diploma -
Zephyrhills High School
Zephyrhills05-2022
Skills
- Decision-making
- Attention to detail
- Communication
- Friendly, positive attitude
- Leadership
- Cultural awareness
- Team management
- Multitasking Abilities
- Active listening
- Basic math
Certification
- Servsafe Certification
Timeline
Shift Manager
Wendys
04.2021 - 05.2024
High School Diploma -
Zephyrhills High School
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