Lavelle Robinson
Las Vegas
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Roberts Communication
03.2020 - 03.2024
- Delivered fast and friendly service to handle questions and service complaints
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Kept aisles clean, orderly and hazard-free
- Worked for extended periods of time in uncomfortable conditions
- Assisted with safe housekeeping procedures, maintaining clean work stations and areas
- Met promised delivery times using excellent sorting skills and strong attention to detail
- Processed incoming trucks to unload, stage and smoothly store merchandise
- Lifted weights of up to 50lbs while minimizing risk of personal injury
- Helped fellow warehouse workers to manage incoming and outgoing products.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Account Team Lead
Hollywood Casino
08.2012 - 01.2024
- Ensured compliance with casino policies and procedures
- Operated sorting machines to process large quantities of cash
- Adhered to strict security protocols while handling sensitive financial materials
- Bundled sorted bills according to bank guidelines
- Demonstrated high level of attention to detail while performing repetitive tasks for extended periods
- Performed routine maintenance on sorting machines as needed
- Ensured compliance with all relevant regulations during sorting process
- Assisted in training new money sorters on proper procedures and techniques
- Sorted and arranged money in cash boxes and coin dispensers.
- Coordinated smooth transitions during onboarding processes for new clients by effectively managing expectations between both parties.
- Developed strong partnerships with key stakeholders, promoting collaboration and successful project completion.
- Built trust among clients by consistently delivering on commitments while demonstrating integrity throughout all interactions.
- Analyzed performance metrics to identify areas for improvement, implementing strategic initiatives to drive results.
- Mentored junior team members, fostering professional growth and development within the department.
- Streamlined internal processes for increased efficiency in handling client needs and inquiries.
Warehouse Lead
Mercedes-Benz
04.2015 - 01.2020
- Planned schedules and monitored employee attendance to meet shift coverage goals
- Coordinated regular team meetings to discuss updates, challenges, and best practices in customer service management
- Conducted regular performance evaluations for detailing staff members
- Developed training programs for new hires in detailing department
- Maintained inventory of necessary supplies and ordered when needed
- Monitored employee productivity and provided guidance on improving efficiency where needed
- Coordinated with sales and service departments to organize scheduling for detail services
- Trained and coached employees on car wash duties
- Managed overall vehicle flow in facility, ensuring compliance with government standards
- Handled complaints, accidents and incident reports.
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.
- Supervised warehouse operations by managing employees during shifts.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Education
High School Diploma -
Simeon Vocational High School
Chicago, IL06.1984
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Customer Relations
- Call center experience
- Client Relations
- Goal-Oriented
- Incoming Call Management
- Customer Complaint Resolution
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Security personnel training
- Staff Management
- CCTV Monitoring
- Safety and security procedures
- Security management
- Access Control
- Risk Analysis
- Alarm systems
Skills - Customerservice
4 years
Timeline
Customer Service Representative
Roberts Communication
03.2020 - 03.2024
Warehouse Lead
Mercedes-Benz
04.2015 - 01.2020
Account Team Lead
Hollywood Casino
08.2012 - 01.2024
High School Diploma -
Simeon Vocational High School
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