Lavendah Simwenyi
Orlando,FL
Summary
Resourceful professional in administrative management known for high productivity and efficient task completion. Possess specialized skills in workflow coordination, staff supervision, and process improvement. Excel in communication, leadership, and problem-solving to enhance team performance and achieve organizational goals.
Overview
27
27
years of professional experience
Work History
Scheduling Coordinator
Orlando Health
Orlando, FL
05.2023 - Current
- Enhanced department-specific scheduling criteria to expedite patient preparation, arrival location, and time
- Enhanced patient experience by actively listening, showing empathy, and presenting alternatives
- Efficiently managed patient scheduling via multi-line telephone system
- Verified patient insurances
- Understanding the importance of Orlando Health by providing outstanding customer service to patients
- Understanding medical needs of patients when scheduling appointments
- Consistently achieved productivity, quality, and customer service targets.
- Reviewing schedules daily and communicating any changes to appropriate staff
- Contributed to the development of new team members through mentoring and coaching.
Department Supervisor
Hennes & Mauritz
Orlando, FL
05.2012 - 12.2022
- Delivered exceptional customer service to enhance the shopping experience for all customers
- Ensured timely and proper receipt of merchandise and placement on sales floor
- Assisted team in maintaining sales floor, fitting room, cash point, and stockroom to adhere to H&M standards.
- Assisted management team in training and developing sales advisors.
- Directed and supervised store staff to ensure efficient workflow
- Approved timesheets utilizing the timekeeping system
- Assisted in staff interviews as second interviewer and note taker
- Act as a management witness, in employee discussions as needed
- Executed opening and closing procedures for the store in accordance with company standards.
- Obtain highest level of profitability, by maximizing sales through commercial focus
- Managed all aspects of store operations in the absence of Store Manager or Department Manager.
Collection Specialist I
Axcess Financial
Blue Ash, OH
05.2010 - 08.2010
- Engaged in outbound collection calls to customers with outstanding payments.
- Collaborated with third party vendors to efficiently locate and retrieve customer collateral
- Provided recommendations and solutions to assist customers in resolving account status
- Utilized queue management skills to efficiently handle multiple accounts
- Negotiated and implemented authorized payment options and schedules for borrowers.
Customer Service Sales Agent Team Leader
Macy’s Department Store
Cincinnati, OH
11.2005 - 11.2009
- Interacted with customers to address questions and provide details about products of interest
- Achieved company sales goals by up-selling products to customers
- Assessed problem-resulted situations and initiated effective interventions that enhanced customer satisfaction.
- Identified emerging sales trends to optimize inventory productivity
- Supported the maintenance of inventory control.
Accounting Assistant
Borders Group, Inc.
Ann Arbor, MI
08.1997 - 07.2003
- Collected and organized distributed data into standardized reports
- Ensured accuracy of data by cross-checking against various sources
- Coordinated orders, payments, storage, and servicing of business machines while also managing the distribution of departmental supplies
- Reconciled and balanced records of unit accounts, including those with multiple sub-accounts.
- Reviewed and verified office information databases and computer-generated reports, while also initiating necessary additions and corrections.
Education
Bachelor of Arts- Fashion & Retail Management -
The Art Institute of Atlanta
Atlanta, GASkills
- Strong Work Ethic
- Time Management
- Teamwork
- Attention to Detail
- Critical Thinking
- Effective Multitasking
- Customer service and support
- Communication
Timeline
Scheduling Coordinator
Orlando Health
05.2023 - Current
Department Supervisor
Hennes & Mauritz
05.2012 - 12.2022
Collection Specialist I
Axcess Financial
05.2010 - 08.2010
Customer Service Sales Agent Team Leader
Macy’s Department Store
11.2005 - 11.2009
Accounting Assistant
Borders Group, Inc.
08.1997 - 07.2003
Bachelor of Arts- Fashion & Retail Management -
The Art Institute of Atlanta