Lavendah Simwenyi
Orlando
Summary
Resourceful professional in administrative management known for high productivity and efficient task completion. Possess specialized skills in workflow coordination, staff supervision, and process improvement. Excel in communication, leadership, and problem-solving to enhance team performance and achieve organizational goals.
Overview
15
15
years of professional experience
Work History
Scheduling Coordinator
Orlando Health
05.2023 - Current
- Enhanced patient experience by actively listening, showing empathy, and presenting alternatives
- Efficiently managed patient scheduling via multi-line telephone system
- Understanding the importance of Orlando Health by providing outstanding customer service to patients
- Understanding medical needs of patients when scheduling appointments
- Consistently achieved productivity, quality, and customer service targets
- Contributed to the development of new team members through mentoring and coaching
Department Supervisor
Hennes & Mauritz
05.2012 - 12.2022
- Delivered exceptional customer service to enhance the shopping experience for all customer
- Assisted management team in training and developing sales advisors
- Directed and supervised store staff to ensure efficient workflow
- Approved timesheets utilizing the timekeeping system
- Executed opening and closing procedures for the store in accordance with company standards
- Obtain highest level of profitability, by maximizing sales through commercial focus
- Managed all aspects of store operations in the absence of Store Manager or Department Manager
Collection Specialist I
Axcess Financial
05.2010 - 08.2011
- Engaged in outbound collection calls to customers with outstanding payments
- Provided recommendations and solutions to assist customers in resolving account status
- Utilized queue management skills to efficiently handle multiple accounts
- Negotiated and implemented authorized payment options and schedules for borrowers
Education
Bachelor of Arts - Fashion & Retail Management
The Art Institute of Atlanta
Atlanta, GASkills
- Strong Work Ethic
- Time Management
- Teamwork
- Attention to Detail
- Critical Thinking
- Effective Multitasking
- Customer service and support
- Communication
Timeline
Scheduling Coordinator
Orlando Health
05.2023 - Current
Department Supervisor
Hennes & Mauritz
05.2012 - 12.2022
Collection Specialist I
Axcess Financial
05.2010 - 08.2011
Bachelor of Arts - Fashion & Retail Management
The Art Institute of Atlanta
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