Lavender Moore
West Haven
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Unit Secretary, Burn and Trauma Unit
Brown University Health
11.2020 - Current
- Managed patient admissions and discharges efficiently, ensuring accurate documentation.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Maintained electronic health records with attention to detail and compliance standards.
- Scheduled appointments and managed calendars for healthcare providers effectively.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
Project Management Office Director
University of Rhode Island
01.2018 - 08.2020
- Assisted in project planning and scheduling to ensure timely delivery of objectives.
- Supported team in tracking project progress using project management software.
- Collaborated with stakeholders to gather requirements and document project specifications.
- Maintained organized project documentation for easy access and reference.
- Introduced standardized reporting templates that resulted in more accurate tracking of project metrics.
Education
Associate of Science - Nursing
New England Institute of Technology
East Greenwich, RI12-2026
Bachelor of Science - Health Care Administration
University of Rhode Island
Kingston, Rhode Island, RI05-2020
High School Diploma -
Ecubed Academy
Providence, RI06-2015
Skills
- Customer service
- Incoming call management
- HIPAA compliance
- Patient scheduling
- EMR / EHR
- Medical office administration
- Patient scheduling expertise
Timeline
Unit Secretary, Burn and Trauma Unit
Brown University Health
11.2020 - Current
Project Management Office Director
University of Rhode Island
01.2018 - 08.2020
Associate of Science - Nursing
New England Institute of Technology
Bachelor of Science - Health Care Administration
University of Rhode Island
High School Diploma -
Ecubed Academy