Lavera Watson
Providence
Summary
Dynamic professional with extensive experience at the United States Postal Service, excelling in mail sorting and package handling. Proven ability to enhance safety compliance while maintaining high service levels during peak periods. Strong communicator adept at fostering teamwork and achieving operational efficiency. Committed to delivering exceptional results in fast-paced environments.
Mail handling professional prepared to deliver exceptional service in fast-paced environments. Known for meticulous attention to detail and strong commitment to maintaining operational efficiency. Collaborative team player focused on seamless workflow and reliable performance.
Professional and reliable logistics worker with experience in mail handling and distribution. Strong ability to manage multiple tasks efficiently, ensuring timely and accurate delivery of mail and packages. Known for excellent teamwork and adaptability, always meeting organizational goals and adjusting to changing demands. Skilled in sorting, scanning, and organizing mail, with keen focus on operational efficiency and customer satisfaction.
Experienced with sorting and distributing mail efficiently in high-volume settings. Utilizes strong organizational skills to ensure timely and accurate processing. Knowledge of best practices in mail handling, contributing to smooth operations and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Mail Handler
United States Postal Service, USPS
03.2021 - Current
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Maximized workplace safety with proper handling techniques for heavy or oversized packages.
- Balanced workload effectively during peak seasons to ensure consistent service levels despite increased volume demands.
- Maintained high level of confidentiality with mail items in line with regulations.
- Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
- Demonstrated versatility by adapting to a variety of different mail handling situations, such as working with oversized packages or managing high volumes during peak periods.
- Adhered to all relevant federal, state and organizational regulations concerning mail handling procedures, ensuring compliance at all times.
Airline Ticket Agent
Norweign Airlines
01.2019 - 02.2021
- Streamlined check-in process for faster boarding and improved passenger experience.
- Supported colleagues in handling complex transactions or escalated customer concerns effectively.
- Handled baggage check-in efficiently, reducing wait times for passengers at the airport counter.
- Implemented company policies consistently, promoting a fair and transparent approach to ticket pricing and availability management.
- Enhanced customer satisfaction by efficiently processing ticket reservations and cancellations.
- Participated actively in ongoing professional development opportunities, staying current on industry trends and best practices.
- Provided passengers with up-to-date flight information, managing expectations during delays or cancellations.
- Maintained accurate records of ticket sales, refunds, and exchanges using airline software systems.
- Ensured data privacy by adhering to strict security protocols while accessing sensitive passenger information.
- Managed group bookings expertly from initial inquiry through final payment processing.
- Resolved customer complaints professionally and empathetically to retain loyalty.
- Contributed to team success by meeting or exceeding monthly ticket sales targets consistently.
- Managed flight overbookings proactively, minimizing disruptions and maintaining customer satisfaction.
- Trained new staff members in using airline reservation systems efficiently, resulting in shorter learning curves.
Corporate Flight Attendant
Beyond & Above Corporate Flight Attendant Training
12.2015 - 12.2018
- Promoted company brand values by presenting a polished image and upholding high standards of professionalism at all times.
- Increased client retention rate through exemplary service delivery that consistently exceeded expectations.
- Conducted post-flight evaluations to identify areas for improvement in both personal performance and overall guest experience.
- Utilized knowledge of diverse cultures to bridge communication gaps between passengers and crew, fostering a welcoming atmosphere on board.
- Ensured safety and comfort of passengers by conducting thorough pre-flight checks and addressing any concerns.
- Proactively addressed potential issues before they escalated by maintaining open lines of communication with pilots and ground teams throughout flights.
- Handled emergency situations with poise and efficiency, prioritizing passenger safety above all else.
- Delivered personalized meal service to accommodate dietary restrictions and preferences of high-profile guests.
- Assisted passengers with special needs or requests, ensuring their travel experience was comfortable and enjoyable from start to finish.
- Managed inventory of in-flight supplies, ensuring adequate stock levels for each journey.
Education
Associates - Business Management
Community College of Rhode Island
Providence, RI05-1998
No Degree - Computer Secretarial
Urban League of Rhode Island
Providence, RI04-1997
Skills
- Mail sorting
- Package handling
- Fleet management
- Safety compliance
Accomplishments
- Worked with law enforcement to reduce illegal use of post office services.
- Trained [Number] new postal carriers.
- Processed and sorted average of [Number] pieces of mail per day.
- Improved customer-facing post office activities [Number]%.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Timeline
Mail Handler
United States Postal Service, USPS
03.2021 - Current
Airline Ticket Agent
Norweign Airlines
01.2019 - 02.2021
Corporate Flight Attendant
Beyond & Above Corporate Flight Attendant Training
12.2015 - 12.2018
Associates - Business Management
Community College of Rhode Island
No Degree - Computer Secretarial
Urban League of Rhode Island
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