Lavern Clarke Mullings

Resolved 50 or more customer queries daily: by creating accounts, updating customers data, resolving toll collection violations, processing payments and other financial transactions using SmartSip Intranext System and Vector software, resolving queries through escalating/interacting with other departments as necessary, provide web assistance to create/access online accounts and notating customers’ accounts as per procedures.

Resolved 60 or more customer queries daily by creating accounts, resolving toll violations queries, updating customers’ accounts, processing payments and other financial transactions using Vector software, resolving queries through escalating/ interacting with other departments as necessary, provide web assistance to create/access accounts online and notating customers’ accounts as per procedures.

• Developed and implemented new instrument that quality assured 100% of applicants for admission into 27-degree programs. Reduced and improved processing of students’ queries by 75% by transitioning to an electronic form system, which enhanced assessment of applicants/students’ academic credentials to determine eligibility or exemptions, advanced standing, normal and alternate matriculation.
• Acted as interim Registrar managing a 4 -member team in absence of Registrar; supervised audit team termly with responsibilities to determine candidate’s eligibility of awards and certification for 11 community and multi-disciplinary colleges and organized Awards Ratification meeting accordingly.
• Led and made presentation to the Nursing Council of Jamaica on Prior Learning Assessment Recognition (PLAR) process.
• Coached Registry staff of 11 colleges on established academic standards to ensure full compliance.
• Made presentations for new students’ orientation across colleges each term.
• Collaborated with FHI360 scholarship team to assess applicants for awards.

• Provided administrative support to Deputy President and the Vice President of Academic Affairs scheduling and coordinating appointments, created and maintained academic filing system. Enhanced the university accreditation status by successfully leading the UCC-UCJ programmatic accreditation for 6 undergraduate degrees and institutional registration documentation process in 2005 and subsequent accreditation;

• 2008 recipient of exemplary and dedicated customer service. Enhanced academic success of department serving as team lead overseeing and resolving administrative problems and queries for 12 programs coordinators across 8 campuses; provide academic advisement to students each term as necessary on course registration and academic status matters. Improved students performance and contributed to best practice by recommending students for supplemental/re-sit exam as necessary. Quality assured semester’s offerings for alignment with standard schedule and quality assured exam schedules. Appraised staff with heads of department; organized faculty developmental activities
• Promoted to Assistant Registrar; established Social & Welfare club for Registry department; supervised 12 staff members of Admissions and Record units; assessed and approved course substitution and made adjustment to students’ records; validated students record for compliance with graduation procedures; interviewed potential candidates for graduate programs

• Provided administrative support to Academic Dean; recruited local and international instructors in consultation with Dean; Managed Admissions processes and consistently improved student retention by 80%. Communicated with students and relevant departments on all academic issues. Validated students’ academic records.
• Provided guidance and support to applicants and recipients of Overseas Council International and Mustard Seed Foundation scholarship programs, monitored performances to ensure compliance with terms and conditions were met and maintained