Laverne Hartman
Chagrin Falls,OH
Summary
Talented Accounts Receivable Specialist with 9 years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.
Overview
31
31
years of professional experience
Work History
Accounts Receivable Specialist
RS Hughes Company, Inc.
Solon And Cincinnati , OH
04.2022 - Current
- Researched past due accounts and initiated collection efforts in a timely manner.
- Created reports on Accounts Receivable performance for management review.
- Generated weekly aging reports used to identify delinquent accounts requiring follow-up action.
- Provided excellent customer service while resolving disputes with customers concerning their accounts receivable balance.
- Analyzed customer payment trends and credit worthiness.
- Recommended process improvements that increased efficiency in Accounts Receivable operations.
Restaurant Manager
Cowboy Food and Drink
Chagrin Falls , OH
08.2017 - 04.2022
- Developed strategies for improved operational efficiency and customer satisfaction.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained detailed records of sales transactions and daily shift reports.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Assisted with kitchen preparation during peak times as needed.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Managed accounts payable, accounts receivable and payroll.
- Trained new employees to perform duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Front Desk Manager
Aurora Inn
Aurora , OH
04.2015 - 08.2017
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Greeted guests upon arrival and checked them in to their rooms.
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Assisted with training new staff members on front desk procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Coordinated check-out processes including verifying room charges, collecting payment and issuing receipts.
- Maintained an up-to-date knowledge of hotel services, amenities and promotions.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Oversaw cash and credit card payment transactions at the front desk.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
Registered Nurse
Various locations
Cleveland , OH
01.1993 - 07.2021
- Provided patient care and education to patients with chronic illnesses.
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
- Documented patient progress notes accurately and efficiently in the electronic medical record system.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services.
- Demonstrated knowledge of current trends in nursing practices by attending continuing education classes or seminars.
- Provided emotional support and comfort to families during difficult times.
- Assisted physicians during examinations or surgical procedures.
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
Education
Associate of Applied Science - Nursing
Cuyahoga Community College
Cleveland, OH05-1997
Skills
- Accounts receivable expertise
- Management Experience
- Customer service expertise
- Highly motivated and reliable
- Loyal
Timeline
Accounts Receivable Specialist
RS Hughes Company, Inc.
04.2022 - Current
Restaurant Manager
Cowboy Food and Drink
08.2017 - 04.2022
Front Desk Manager
Aurora Inn
04.2015 - 08.2017
Registered Nurse
Various locations
01.1993 - 07.2021
Associate of Applied Science - Nursing
Cuyahoga Community College
Similar Profiles
Wayne BallardWayne Ballard
Accounts Receivable Specialist at RS HughesAccounts Receivable Specialist at RS Hughes
Shaikh Imtiyazul HaqueShaikh Imtiyazul Haque
Regional Manager at Hughes Global Education ( A Hughes Company)Regional Manager at Hughes Global Education ( A Hughes Company)
David RodriguezDavid Rodriguez
Owner at RS Sound CompanyOwner at RS Sound Company