Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Laverne Hodge

Princess Anne,MD

Summary

Dynamic and results-oriented professional with a proven track record at Ruby Tuesday, enhancing guest satisfaction and service quality. Excelled in team collaboration and customer service, significantly improving the guest experience. Skilled in cleaning and sanitation, adept at creating welcoming environments. Demonstrated adaptability and a commitment to excellence, driving positive outcomes in fast-paced settings.

Overview

1
1
Certification

Work History

Host

Ruby Tuesday
  • Implemented feedback mechanisms to continuously improve service quality.
  • Improved guest satisfaction by welcoming visitors and providing exceptional service.
  • Enhanced atmosphere with attentive service and personalized attention.
  • Facilitated communication between kitchen and front-of-house to streamline service.

Tray Pack

Amick Farms
  • Collaborated with team members to meet daily production goals and deadlines.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Demonstrated excellent problem-solving skills when faced with challenges related to complex packaging requirements.
  • Ensured compliance with FDA regulations when handling food products during the packaging process.

Cashier

KFC Taco Bell
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Housekeeper

PLIM Plaza
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted picture frames and wall hangings with cloth.

Education

Associate Of General Studies -

Washington High School
Princess Anne, MD
05.2014

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Team player mentality
  • Adaptable to change
  • First aid training
  • Takeout order processing
  • Cleaning and sanitation
  • Food running
  • Table bussing
  • Guest seating
  • Safe food handling
  • Food safety
  • Dining customer service

Certification

First aid

AED

CPR

Timeline

Host

Ruby Tuesday

Tray Pack

Amick Farms

Cashier

KFC Taco Bell

Housekeeper

PLIM Plaza

Associate Of General Studies -

Washington High School

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Laverne Hodge