Laverne Johnson
Charlotte,NC
Summary
Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
Overview
10
10
years of professional experience
Work History
Senior Mortgage Processor
NewRez LLC/Caliber Home Loans
05.2021 - 09.2022
- Upheld complete confidentiality of all submitted information according to release guidelines
- Received on-going, comprehensive training on home loan products and mortgage process
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues
- Reviewed financial statements and contacted institutions and customers to clarify details
- Evaluated approvals against established bank and government lending standards
- Completed denial and cancellation procedures on applicable files
- Maintained compliance with privacy and security requirements, as well as federal statutes covering 50 loans
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories
- Consulted with outside vendors to identify and resolve loan closing issues
- Produced and submitted completed loan packages to title and escrow professionals
- Communicated with originator and applicant concerning progress of loan file
- Assessed customer account histories to determine previous compliance with payment plans and loan terms
- Handled any conditions sent from underwriting departments
Senior Mortgage Processor
Reliance First Capital LLC
07.2012 - 05.2021
- Received on-going, comprehensive training on home loan products and mortgage process
- Communicated with originator and applicant concerning progress of loan file
- Maintained compliance with privacy and security requirements, as well as federal statutes covering 50 loans
- Checked daily reports each morning to identify priorities or issues for escalation to supervisor
- Prepared file for final clear-to-close by branch management
- Coordinated closing process with attorneys, title companies and government clerks
- Assessed customer account histories to determine previous compliance with payment plans and loan terms
- Conducted pre-funding and funding activities for over 50 monthly applications
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories
Education
High School Diploma -
North Mecklenburg High School
Huntersville NC06.1990
Skills
- Proficiencies
- Critical Thinking, Customer Communication, Underwriting Guidelines, Reviewing Credit Information, Strong interpersonal and communication skills, Excellent time management and organizational skills, Calculations Review, Customer Service Best Practices, Legal compliance, Processing procedures, Information Verification, Financial document review, Data Entry, Training and Development, Clerical Support, Decision-Making, Problem-Solving, Good Telephone Etiquette, Microsoft Outlook, Microsoft, Word, Fannie Mae, Freddie Mac, FHA Connection, Veteran Affairs Software Proficiency, Multitasking Abilities
Timeline
Senior Mortgage Processor
NewRez LLC/Caliber Home Loans
05.2021 - 09.2022
Senior Mortgage Processor
Reliance First Capital LLC
07.2012 - 05.2021
High School Diploma -
North Mecklenburg High School
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