Laverne Johnson
Dallas,TX
Summary
Over thirty years of customer service with the Texas Department of Human Services, supporting customers by providing English communications and service as a Texas work Advisor I, Clerk IV, Receptionist, and Operator. Expertise includes proficiently assisting clients with personal needs, resolving customers' questions, and accurately updating client information. Recently updated training in MS Office and seeking an opportunity to continue to provide top quality service to support overall operations.
Overview
21
21
years of professional experience
Work History
Sitter
Methodist Charlton Medical Center
06.2016 - 10.2019
- Supported children's and adult's emotional and social development, encouraging understanding of others and positive self-concepts in medical setting
- Professionally and compassionately cared for children and adults in an institutional setting
- Accurately observed and monitored patient's activities
- Instructed children and adults in health and personal habits, such as eating, resting, and toilet habits
- Read, interact and teach children and adults daily living skills
- Maintain records of health, mental and physical issues with patients
Clerk Specialist
Texas Department of Human Services
01.1999 - 09.2011
- Perform general office duties such as filing, answering telephones, and handling routine correspondence
- Resolved client complaints by explaining terms and policies of the agency on determining eligibility criteria and waiting time
- Ability to follow written and oral instructions and communicate with all levels of staff and my peers, and the community
- Screen application and schedule appointments in a timely manner according to State and Feds regulations
- Operate computers, especially data entry software such as Microsoft Word, Outlook and Excel
- Ability to work with all types of people, from different backgrounds, races, and religions
- Good work ethics, arriving to work on time, and willing to work after assigned hours when needed
Education
Computer Applications Certificate -
Richland College
Dallas, TXDiploma -
Greenville High School
Greenville, TXSkills
- Excellent Customer Service
- Human Resources Support
- Collections
- Strong Communication Skills
- MS Word Documents
- Internet, Chrome, & Outlook
- Data Entry Operator
- Switchboard Operator
- Dispatcher
Timeline
Sitter
Methodist Charlton Medical Center
06.2016 - 10.2019
Clerk Specialist
Texas Department of Human Services
01.1999 - 09.2011
Computer Applications Certificate -
Richland College
Diploma -
Greenville High School
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