LaVerne Oliver
South Holland,Illinois
Summary
Dynamic leader with a proven track record at Simos Insoursing Solutions, enhancing operational efficiency and fostering a culture of continuous improvement. Expert in scheduling coordination and workforce planning, I've significantly boosted productivity and customer satisfaction. Skilled in sales support, my strategic approach has opened new revenue channels, demonstrating exceptional operational and team management abilities.
Overview
15
15
years of professional experience
Work History
Assistant General Manager of Operations
Simos Insoursing Solutions
02.2014 - 07.2017
- Built and strengthened area partnerships to reap benefits such as new revenue channels and enhanced public awareness.
- Enhanced customer satisfaction with timely resolutions of issues and effective communication strategies.
- Led cross-functional teams to achieve project goals on time and within budget constraints.
- Optimized resource allocation for improved operational efficiency and cost reduction.
- Promoted workplace safety by implementing rigorous risk assessments and hazard prevention measures, reducing the number of accidents and incidents within the organization.
- Fostered a culture of continuous improvement by encouraging open dialogue between team members across all levels of seniority.
- Streamlined operations by implementing efficient processes and procedures, leading to increased productivity.
- Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
- Evaluated department conditions and operations to determine strengths and areas for improvement.
Operations Manager
Simos Insoursing Solutions
01.2010 - 02.2014
- Conducted process audits to identify areas for improvement and implemented best practices.
- Managed departmental budgets by analyzing expenditures and reallocating resources for maximum impact.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Streamlined operational processes by identifying bottlenecks and implementing targeted solutions.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Inbound Operations Manager
SIMOS Insourcing Solutions Corp.
05.2008 - 01.2010
- Streamlined Inbound operational processes by identifying bottlenecks and implementing targeted solutions.
- Supervised Inbound operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among Inbound staff and organization leadership, reducing miscommunications, and missed deadlines.
Fulfillment and Warehouse/Shipping and Receiving Manager
AGI
03.2002 - 03.2008
- Cultivated strong team dynamics by implementing regular training sessions.
- Optimized stock levels for maintaining consistent supply and minimizing excess.
- Resolved operational issues by analyzing root causes and implementing corrective actions.
- Implemented procedures for inventory control to reduce discrepancies.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Enhanced shipping efficiency by implementing streamlined processes and procedures.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Supervised warehouse staff, providing training and guidance to improve overall performance.
Education
Associate of Arts - Sociology
South Suburban College of Cook County
South Holland, IL05-2025
Skills
- Operational efficiency
- Scheduling coordination
- Sales support
- Workforce planning
Timeline
Assistant General Manager of Operations
Simos Insoursing Solutions
02.2014 - 07.2017
Operations Manager
Simos Insoursing Solutions
01.2010 - 02.2014
Inbound Operations Manager
SIMOS Insourcing Solutions Corp.
05.2008 - 01.2010
Fulfillment and Warehouse/Shipping and Receiving Manager
AGI
03.2002 - 03.2008
Associate of Arts - Sociology
South Suburban College of Cook County
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