Lavescia Jones
Little Rock,AR
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Health Care Advisor
Arkansas Blue Cross Blue Shield
Little Rock, AR
04.2021 - 10.2023
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Assisted patients in navigating their insurance coverage options and understanding their benefits.
- Performed audits of processed claims to ensure accuracy prior to submission.
- Assessed eligibility of patients for health insurance coverage based on policy guidelines.
- Maintained database of insured members, including demographic information and plan details.
- Evaluated risk factors associated with different health plans to determine profitability potential.
- Conducted research related to new trends in the healthcare industry such as telemedicine or virtual care.
- Created individualized proposals for clients to include coverage options, premiums and enrollment guidelines.
- Improved data collection accuracy by structuring systems for desktop spreadsheets.
Cashier / Customer
Walmart
Little Rock, AR
09.2019 - 04.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Provided exceptional customer service to ensure customer satisfaction.
- Advised management on potential improvements to enhance overall quality of customer services.
Secretary
Pleasant Valley Country Club
Little Rock, AR
05.2017 - 08.2019
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Suggested alternate products based on cost, availability and specification
- Organized store merchandise racks by size, style and color to promote visually appealing environment
- Ensured continuous provision of service excellence and customer satisfaction
- Maintained a friendly and customer-focused shopping platform
- Cleaned and organized the store, including the checkout desk and displays
- Assisted customers with food selection, inquiries and order customization requests
- Built long-term customer relationships and advised customers on purchases and promotions.
- Assisted with special projects or tasks related to departmental functions upon request.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Provided assistance with onboarding new employees by preparing orientation materials.
Education
Little Rock Central High School
05.2020
Skills
- Quality Improvement
- Problem-Solving Abilities
- Data Analysis
- Insurance Verification
- Customer Relations
- Microsoft Excel
- Strong Analytical Skills
References
References available upon request.
Timeline
Health Care Advisor
Arkansas Blue Cross Blue Shield
04.2021 - 10.2023
Cashier / Customer
Walmart
09.2019 - 04.2021
Secretary
Pleasant Valley Country Club
05.2017 - 08.2019
Little Rock Central High School