Laveta Washington-Taylor
Fairfield,CA
Summary
Goal-oriented manager with distinguished experience in service industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
3
3
years of professional experience
Work History
Sales Specialist
Kia
07.2023 - Current
- Increased sales revenue by developing and implementing strategic sales plans.
- Built strong client relationships through consistent communication and effective problemsolving.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Expanded customer base with targeted prospecting and lead generation efforts.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Retail Sales Manager
Ulta Beauty
04.2022 - 06.2023
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion
- Trained team members in successful strategies to meet operational and sales targets
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Submitted reports to senior management to aid in business decision-making and planning
- Tightened security around store to reduce shrink and alleviate theft
- Assisted in driving sales through targeted product presentation and merchandising
- Recruited and trained team members, as well as supported other departments with mentorship
- Managed administrative logistics of events planning, event booking and event promotions.
Lancome Account Manager
Ulta Beauty
06.2021 - 03.2022
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Oversaw new business development and customer servicing
- Liaised between account holders and various departments
- Contributed to annual revenue goals by selling new services and developing new accounts
- Listened attentively to client feedback and worked with product development team to introduce new services
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs
- Recommended brand products to customers, highlighted benefits and redirected objections to secure more in sales
- Capitalized on emerging trends in customer preferences and marketplaces.
Education
Certification of Completion - Medical Assistant
Empire College
Santa Rosa, CAGED -
Santa Rosa Junior College
Santa Rosa, CASkills
- Promotions and Specials
- Customer Loyalty
- Customer Inquiries
- Constructive Feedback
- Persuasive Negotiations
- Critical Thinking
- Customer Engagement
- Program and Promotions
- Store Presentation
- Sales Strategy Development
- Marketing Strategies
- Floor Oversight
- Sales Coaching
- Product or Service Knowledge
- Partner Collaboration
- Inquiry Handling
- Needs Assessment
- Relationship Selling
- Client Relations
- Cold calling
- Goal setting
- Closing techniques
Timeline
Sales Specialist
Kia
07.2023 - Current
Retail Sales Manager
Ulta Beauty
04.2022 - 06.2023
Lancome Account Manager
Ulta Beauty
06.2021 - 03.2022
Certification of Completion - Medical Assistant
Empire College
GED -
Santa Rosa Junior College
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