Lavetra Deneal
Columbia,SC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Customer Service Agent
USPS
09.2020 - Current
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Helped large volume of 50-100 customers calls every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Client Service Representative
Telus Agricultural And Consumer Goods
10.2023 - 12.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained and managed customer files and databases.
- Communicated with clients regarding account services, statements, and balances.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
- Investigated and resolved customer inquiries and complaints quickly.
Insurance Sales Representative
Kemper Life
09.2019 - 09.2020
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Maintained detailed records of customer information and policy sales.
- Generated 15% in sales by recommending policies and add-ons.
- Connected with prospective clients to set appointments.
- Generated quotes and proposals for clients to match individual needs.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Reviewed customer needs and financial means to determine appropriate policy offerings
- Increased sales of life insurance products through tactical customer outreach
Call Center Representative Specialist
Blue Cross & Blue Shield Of SC
11.2016 - 02.2019
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Boosted customer service satisfaction ratings through consistent quality control.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Benefits Specialist
Colonial Life
07.2015 - 11.2016
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Checked employees' benefits enrollment for accuracy and input all data into operating system.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
Education
Bachelor of Science - Computer And Information Sciences
Johnson C Smith University
Charlotte, NC05.2013
Skills
- Managing Multiple Tasks
- Time Management
- Strong organizational and leadership skills
- Written and Oral Communications
- Efficient Data Entry and Accuracy
- Attention to detail
- Livechat Messaging
References
Provided upon Request
Timeline
Client Service Representative
Telus Agricultural And Consumer Goods
10.2023 - 12.2023
Customer Service Agent
USPS
09.2020 - Current
Insurance Sales Representative
Kemper Life
09.2019 - 09.2020
Call Center Representative Specialist
Blue Cross & Blue Shield Of SC
11.2016 - 02.2019
Benefits Specialist
Colonial Life
07.2015 - 11.2016
Bachelor of Science - Computer And Information Sciences
Johnson C Smith University
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