Lavetta Roberson
Hammond,IN
Summary
To secure a career opportunity offering maximum challenge, responsibility and advancement within an organization that will fully utilize my business and professional customer service skills.
City Carrier Assistant offering 1 year of industry experience. Strong history of managing high-volume routes with superior accuracy. Frequently commended for efficiency and attention to detail.
Pragmatic Mail Carrier offering 7 years of delivery to commercial and residential customers. Reliable and considerate to resolve address discrepancies and increase accuracy. Strong management of heavy packages and delivery in inclement weather conditions.
Overview
21
21
years of professional experience
Work History
City Letter Carrier
United States Post Office
06.2016 - Current
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Promoted community engagement by participating in special events such as Stamp Out Hunger Food Drive and Operation Santa.
- Trained new employees on proper procedures for sorting, organizing, and delivering mail within designated areas effectively.
- Maintained vehicle safety and cleanliness, contributing to a professional image for the postal service.
- Adhered to all postal regulations and guidelines when handling sensitive materials such as restricted mail items or hazardous substances.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Enhanced the public''s trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Contributed to team morale by fostering positive relationships with coworkers through effective communication and collaboration efforts.
- Distributed mail on foot to residences and businesses, delivering to approximately 550 customers per shift.
Student Finance Acct Rep. / Customer Service / Training Spec.
DeVry University
01.2003 - 01.2016
- Manage student accounts after interrupt process, advise students of account balances, delinquencies and payment options, maintain monthly receivables goals averaging 2000 plus accounts and balances over $500+, monthly goal avg 235k,
- Demonstrate exemplary customer skills
- Department Computer Specialist – testing for upcoming software and database, install software as needed on staff pc’s, assist with help desk and computer problems including software and hardware
- Inbound and outbound accounts receivables calls to students regarding payments and account inquiries
- Accounts Receivables Administrator
- Payment processing for incoming payments posted and deposited, credit card processing, ACH payment processing, positive payment, control cards, database system.
- Responded to customer questions via telephone and written correspondence
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
- Handled customer complaints quickly and professionally to restore customer confidence
Customer Service Cashier
JCPenney
05.2003 - 08.2021
- Utilized POS system to handle customer cash and credit card transactions.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Processed customer orders and accurately handled payment transactions.
Education
Business Management
DeVry University
Downers Grove, ILAssociate of Arts - Cosmetology
John Amico's School of Hair Design
Oak Forest, IL04.2011
Timeline
City Letter Carrier
United States Post Office
06.2016 - Current
Customer Service Cashier
JCPenney
05.2003 - 08.2021
Student Finance Acct Rep. / Customer Service / Training Spec.
DeVry University
01.2003 - 01.2016
Business Management
DeVry University
Associate of Arts - Cosmetology
John Amico's School of Hair Design