Summary
Overview
Work History
Education
Skills
Timeline
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LAVETTA STOKES

Powder Springs,Georgia

Summary

Exceptional Sales Professional with over 14 years of experience in Customer Service Persistent, patient, and sensitive to customer’s needs and apprehensions Talent for identifying needs and presenting appropriate products and services Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased recurring customers Expertise in resolving escalated issues

Overview

29
29
years of professional experience

Work History

Food Nutrition Service Assistant

Cobb County Schools
01.2012 - Current
  • Assure the serving and storage of food is in accordance with established guidelines and procedures
  • Estimate and requisition food quantities, equipment and supplies needed; receive, inspect, verify and accept delivery of food and supplies; utilize proper methods of storing food
  • Worked to provide children with nutrition assistance, making sure their dietary requirements were satisfied.
  • In accordance with health and safety regulations, I prepared and served wholesome meals.
  • Encouraged a joyful dining environment while encouraging kids about proper eating practices.

Sub-Contractor

Russell Contract Furnishings
01.2016 - 05.2022
  • Completed construction projects successfully while adhering to project timelines and specifications.
  • Coordinated with both the principal and supporting contractors to guarantee a smooth project execution.
  • Managed the acquisition of materials, the use of the equipment, and the distribution of the labor to increase productivity.
  • Made ensuring that quality standards, safety procedures, and client satisfaction were followed.

Sales Floor Lead / Sales Representative

Area Circulation of Georgia
01.2001 - 01.2009


  • Called prospective customers to explain type of service and merchandise offered
  • Consistently surpassed sales goals by developing and keeping excellent client connections.
  • Conducted demonstrations of products and presentations for potential customers.
  • Contracts, prices, and terms were negotiated to secure new business and increase revenue.
  • To guarantee client pleasure and retention, we provide outstanding post-sale support as well as customer service.

Customer Service Representative

CBI /Winners Choice Club
01.1995 - 01.2001
  • Structured customer files to generate contracts, invoices and collection letters
  • Answer customer service calls using proper phone etiquette
  • Assisted a great number of customers with their questions via email and phone while providing them with correct information and quick response.
  • Structured customer files to generate contracts, invoices and collection letters
  • Helped clients place orders, find products, and resolve problems.
  • Conducted transactions, handled client accounts, and kept accurate records.
  • Partnered with multiple departments to handle client issues and enhance client experience.

Education

High School Diploma -

Crestwood
North Ridge Ga
05.1990

Skills

  • Strong verbal and written communication skills to effectively interact with customers, listen to their concerns, and provide clear and concise responses
  • Ability to attentively listen to customers, understand their needs, and demonstrate empathy while offering solutions or assistance
  • Skill in identifying customer issues, analyzing situations, and developing creative solutions to resolve problems promptly and satisfactorily
  • Ability to remain calm and patient when dealing with challenging or upset customers, maintaining professionalism and focusing on finding solutions
  • In-depth understanding of the company's products or services, allowing you to effectively address customer inquiries, provide accurate information, and offer recommendations
  • Strong organizational skills to manage multiple customer interactions simultaneously, prioritize tasks, and meet deadlines while maintaining quality service
  • Ability to understand and relate to customers' emotions and concerns, demonstrating genuine care and providing personalized support
  • Collaboration skills to work effectively with colleagues from different departments, sharing information, coordinating efforts, and ensuring a seamless customer experience
  • Familiarity with customer service software, CRM systems, and other relevant tools to efficiently manage customer interactions, track inquiries, and provide accurate information
  • Ability to work independently and stay focused in a remote work environment, managing time efficiently and maintaining productivity without direct supervision

Timeline

Sub-Contractor

Russell Contract Furnishings
01.2016 - 05.2022

Food Nutrition Service Assistant

Cobb County Schools
01.2012 - Current

Sales Floor Lead / Sales Representative

Area Circulation of Georgia
01.2001 - 01.2009

Customer Service Representative

CBI /Winners Choice Club
01.1995 - 01.2001

High School Diploma -

Crestwood

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