Summary
Overview
Work History
Education
Skills
Timeline
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LAVETTA WEBSTER

Birmingham,Alabama

Summary

Dynamic professional with extensive experience in customer service and cash management at Dunkin' Donuts. Proven ability to enhance customer satisfaction through effective communication and relationship building. Skilled in staff training and multitasking, consistently achieving operational efficiency while maintaining high standards of service. Recognized for fostering a positive work environment and mentoring team members.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

13
13
years of professional experience

Work History

Clerk

The Ups Store 3091
10.2019 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Processed incoming and outgoing mail and packages according to established procedure
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Cashier

Walmart
05.2020 - 02.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Learned duties for various positions and provided backup at key times.

Assistant Store Manager

Dunkin' Donuts Franchising
05.2013 - 04.2020
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.

Housekeeping Supervisor

Quality Inn
06.2012 - 04.2013
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Completed schedules, shift reports, and other business documentation.
  • Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
  • Managed laundry sorting, washing, drying, and ironing.
  • Upheld hotel's reputation for cleanliness, consistently receiving positive feedback in guest surveys.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.

Education

JESS LANIER HIGH SCHOOL
Bessemer, AL
06-1998

Skills

  • Telephone etiquette
  • Customer satisfaction
  • Cash handling
  • Cash management
  • State Notary
  • Relationship building
  • Point of sale operation
  • Scanning and copying
  • Multitasking
  • Time management
  • Staff training
  • Professional and mature
  • Flexible and adaptable

Timeline

Cashier

Walmart
05.2020 - 02.2021

Clerk

The Ups Store 3091
10.2019 - Current

Assistant Store Manager

Dunkin' Donuts Franchising
05.2013 - 04.2020

Housekeeping Supervisor

Quality Inn
06.2012 - 04.2013

JESS LANIER HIGH SCHOOL

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