Lavette Abraham

I created my very own Organic Skin Care line that expanded to overall Holistic Care. The beginning objective was to help others feel completely confident in their skin, as my research increased, I realized our skin is a map to our overall health. Which caused my urge to take small leaps with non-licensed practices with the help of a Registered Nurse professional. I make every skincare order from scratch by hand and run my entire skincare portion of my business by myself. The roles that include the on-site Registered Nurse are, but not limited to: ionic foot detox, Castor oil wraps, infrared sauna, Hydro Colon cleansing, etc. My responsibilities are, but not limited to, website updates, promoting, up keeping of social media platform, making all my products, and sending them off, cleaning utensils, assisting Registered Nurse in her practices, etc.

Responded to taxpayer questions and helped individuals that may have had any issues with receiving their Tax Returns, stimulus, etc. Professionally negotiated and dealt with taxpayers in confrontational situations. Maintained up to date, detailed records of all clients contact information, and interactions for future reference and easy access during subsequent filings seasons. Stayed up-to-date on current tax laws and regulations, providing knowledgeable advice to clients.

Delivered high-quality support to multiple departments, effectively juggling competing priorities to meet deadlines consistently. Corresponding with a constant high volume of incoming and outgoing calls and emails, routing business correspondence, documents, and messages to correct departments and staff members. Creating Schedules for X-ray Dept. Participating in cross-functional initiatives, fostering a collaborative atmosphere that encouraged innovative solutions. Assisting with Covid Testing. While Safeguarding sensitive information by following strict confidentiality protocols within the workplace to ensure safety of the patients private information.

Meticulously organizing and scanning, copying, and faxing files for efficient retrieval in batch system. Safeguarded sensitive information by following strict confidentiality protocols within the handling of eligibility worker cases. Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities. Improved overall team productivity, assisting colleagues in completing tasks as needed.

Maintained high volume of high-stress calls, assisting customers calmly and effectively. Enhanced communication with first responders by reducing response times with efficient prioritizing and dispatching emergency calls, and utilizing clear, concise language during dispatches. Maintained accurate records of all dispatched calls, improving data tracking for future analysis. Coordinated multi-agency responses effectively during large-scale incidents. Assisted in resolving customer complaints and grievances through emails. Managed customer accounts and invoicing. Monitored and tracked dispatch communication systems.

Improved community resilience by developing and implementing comprehensive mitigation plans for internal and external theft and fraud. Supervised sales associates, fill out daily paperwork, and monitor all shortage in inventory reports.

Increased sales revenue and customer satisfaction levels through exceptional service, building strong rapport with customers and recommending appropriate products based on their needs, and addressing concerns promptly. Always providing a welcoming store environment with organized racks and shelves to maintain store visual appeal. Assisted in training many new staff members. Maintained accurate inventory records to ensure adequate stock levels, and minimize out-of-stock misfortunes.

Streamlined front desk operations for increased efficiency by effectively managing high volume of calls, emails, and walk-in clients. Provided administrative support to staff members by handling correspondence, data entry, faxing and filing documents, and managing office supply inventory. Contributed to team success by cross-training in various administrative roles, mentoring new students, and providing backup support when necessary. Demonstrated strong multitasking abilities while managing numerous tasks such as tours, event planning, presentations/public speaking, etc. simultaneously under tight deadlines.

Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency. Ensured accurate order fulfillment with diligent attention to details while assembling meals on the grill. Provided exceptional customer service at the front register, and drive-thru. Always maintained a clean working space and dining area for customers. Prepared/opened the restaurant as well as closed safely and securely for smooth swing shift for other crew members coming in after me. Also assisted in training many new Crew members.