Music, friends my car working
Lavette Hammond
Customer Service
Butte,MT
Summary
Proven professional with extensive experience at Plaid Pantry, adept in inventory management and customer service excellence. Demonstrates strong organizational abilities and professionalism, ensuring efficient operations and enhanced customer satisfaction. Achieved consistent customer loyalty through effective problem-solving and empathy, contributing significantly to business success. Committed and hardworking Job Title with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Overview
6
6
years of professional experience
Work History
Cashier
Plaid Pantry
Hillsboro, OR
06.2006 - 09.2007
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Cashier
7-11
Portland, OR
10.2005 - 08.2006
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
Production Worker
Intel
Gresham, OR
06.2001 - 05.2004
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Followed safety procedures and guidelines to maintain safe working environments.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
- Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
- Managed inventory levels to prevent production delays.
- Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
- Enhanced product quality by conducting regular inspections and identifying areas for improvement.
- Provided support during equipment maintenance, minimizing downtime and ensuring consistent production output.
- Supported new staff, facilitating quicker adaptation to production environment.
- Improved product quality with meticulous quality control checks.
Education
GED - GED
Alternative High School
Portland, OR06.2001
Skills
Customer Service
Customer Assistance
Work Ethic and Integrity
Patience and Empathy
Time management skills
Cash Handling
Cleaning and sanitizing
Customer service excellence
Reliability and punctuality
Customer Relations
Cash Register Operation
Written and verbal communication
Organizational abilities
Order Taking
Professionalism and Courtesy
Basic Math Competence
Product restocking
Product Knowledge
Refunds and exchanges
Issue Resolution
Complex Problem-Solving
ID Verification
Inventory Management
Order Packaging
Decision Making Aptitude
Quote
It is better to be hater for what u are then to be loved for what you are not!
Kurt Coban
Work Preference
Work Type
Part TimeLocation Preference
RemoteOn-SiteImportant To Me
Flexible work hours4-day work weekCareer advancementAdditional Information
I have not worked in 20+ years because I was given disability and social security and 25 years old and wasn’t aware I could get a part time job or I would have been working this whole time. I need extra money to start living a life that doesn’t consist of all my money going to every day things. I don’t even make $1,000 a month. So I pick up on things pretty fast and have a very great happy and positive attitude if u just give me a chance. Thank you!
Interests
Timeline
Cashier
Plaid Pantry
06.2006 - 09.2007
Cashier
7-11
10.2005 - 08.2006
Production Worker
Intel
06.2001 - 05.2004
GED - GED
Alternative High School