Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
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LAVETTE PATTISON

Chicago

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Medical RecordsPatient LiaisonProcedure SchedulerPatient Liaison- Hematology Oncology (Genetics) /Breast DepartmentPSR-Patient Service Representative

Work Type

Full TimePart TimeContract Work

Location Preference

On-SiteRemoteHybrid
Location: Chicago, US
Open to relocation: Yes

Important To Me

Work-life balanceCompany CultureHealthcare benefitsWork from home optionPaid sick leave401k match4-day work weekPaid time offCareer advancement

Summary

Over ten years of healthcare experience focused on optimizing resource utilization and enhancing patient care coordination. Demonstrated success in streamlining operations through effective communication and organizational leadership, leading to increased clinic efficiency and patient satisfaction.

Overview

1
1
Certification
16
16
years of professional experience

Work History

Patient Liaison- Hematology Oncology (Genetics) /Breast Department

Northwestern Medicine
03.2023 - Current
  • Optimized resource utilization by managing schedules for providers, rooms, and equipment.
  • Coordinated care alternatives for patients facing treatment plan changes, ensuring continuity of care.
  • Facilitated communication between patients and clinical staff, promoting adherence to prescribed treatments.
  • Developed and distributed patient education materials to improve understanding of treatment plans.
  • Registered patients and coordinated appointment scheduling for efficient clinic flow.
  • Conducted maintenance activities, including opening and closing clinic templates, to streamline operations.
  • Assisted practice manager with data analysis on physician productivity and resource use.
  • Resolved billing errors and denials through effective precertification and referral processes.

PSR-Patient Service Representative

Northwestern Medicine
01.2010 - Current
  • Registered and greeted patients upon arrival, collecting demographics and billing information to facilitate smooth check-in process.
  • Conducted patient interviews to gather essential details for accurate records.
  • Verified insurance coverage and obtained necessary authorizations from managed care companies.
  • Performed pre- and post-billing functions to ensure timely resolution of inquiries and enhance patient satisfaction.
  • Resolved patient charge disputes and processed refunds efficiently.
  • Initiated problem-solving for patient complaints, escalating unresolved issues to maintain service quality.
  • Collaborated with managed care office to interpret contracts related to patient care.
  • Prepared various correspondence, including consultation notes, referral letters, and departmental reports.

Medical Records

Northwestern Medicine
01.2010 - Current
  • Ensured prompt retrieval of patient medical records to support quality care delivery.
  • Oversaw processing of release of information forms, ensuring timely delivery of medical records and supporting invoicing.
  • Scanned documents into EMR system, enhancing data accessibility for healthcare providers.
  • Conducted quality control on scanned documents, preserving accuracy and integrity of health data for compliance and patient safety.
  • Protected medical information by adhering to security protocols against unauthorized access.

Patient Liaison

Northwestern Medicine
01.2010 - Current
  • Responded to inquiries from external providers about reports, facilitating communication and information sharing.
  • Collected and recorded patient data in SART software system to ensure accurate tracking.
  • Prepared and maintained chain of custody documentation for patients to support compliance and integrity.
  • Assisted in preparation of SART reports and data.
  • Coordinated with IVF lab team on cryogenic shipping of gametes and genetic samples.
  • Managed laboratory inventory and cryotank operations efficiently.
  • Transcribed andrology data into electronic database and written records.
  • Supported staff in maintaining compliance with quality assurance standards.

Procedure Scheduler

Northwestern Medicine
01.2010 - Current
  • Facilitated interdepartmental communication to enhance support for healthcare professionals.
  • Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
  • Coordinated case orders and appointments for surgeries, ensuring seamless collaboration among eight providers.
  • Transcribed provider orders into medical software to ensure accurate scheduling.
  • Managed resource schedules, optimizing use of providers, rooms, and equipment.
  • Conducted follow-ups with patients to ensure compliance with testing and prescribed plans.
  • Delivered treatment and procedural information to patients and caregivers to promote understanding and compliance.
  • Performed maintenance activities, including clinic template management and care alternatives coordination.

GI Procedure Scheduler

University of Chicago Medicine
07.2022 - 03.2023
  • Coordinated daily surgery schedules, improving communication across departments.
  • Scheduled and pre-registered patients for diagnostic and non-invasive procedures, facilitating a smooth patient flow.
  • Verified benefits per CPT codes and authorized necessary procedures.
  • Utilized comprehensive knowledge of CPT coding and medical terminology.
  • Obtained demographic and insurance data for patient pre-registration and scheduling.
  • Maintained physician templates to streamline workflow efficiency.
  • Maintained HIPAA and confidentiality standards, ensuring protection of patient information.
  • Provided patients with essential pre- and post-operative instructions.

Education

Professional Development Essentials Certificate Program - Teamwork

Northwestern Medicine
Chicago, IL
02-2022

Coding Specialist Certificate - Healthcare Technology

NORTHWESTERN COLLEGE
Chicago
09-2017

Bachelor of Business Administration - Business Management

ROBERT MORRIS COLLEGE
Chicago, IL
05-2009

Associate in Applied Science - Business

ROBERT MORRIS COLLEGE
Chicago, IL
02-2001

Skills

  • Patient advocacy
  • Clinical expertise
  • Communication skills
  • Team collaboration
  • Interpersonal relations

Certification

  • PERMANENT EMPLOYEE REGISTRATION CARD (PERC), # XXX.XX2171, 05/2027
  • Certification of Completion of Basic Training Course, 12/2024

Awards

Dean’s List Academic Award, Robert Morris College

Timeline

Patient Liaison- Hematology Oncology (Genetics) /Breast Department

Northwestern Medicine
03.2023 - Current

GI Procedure Scheduler

University of Chicago Medicine
07.2022 - 03.2023

PSR-Patient Service Representative

Northwestern Medicine
01.2010 - Current

Medical Records

Northwestern Medicine
01.2010 - Current

Patient Liaison

Northwestern Medicine
01.2010 - Current

Procedure Scheduler

Northwestern Medicine
01.2010 - Current

Professional Development Essentials Certificate Program - Teamwork

Northwestern Medicine

Coding Specialist Certificate - Healthcare Technology

NORTHWESTERN COLLEGE

Bachelor of Business Administration - Business Management

ROBERT MORRIS COLLEGE

Associate in Applied Science - Business

ROBERT MORRIS COLLEGE
LAVETTE PATTISON