Lavettia J. Leggette
Healthcare & Business Leader Consultant
Columbia ,SC
Summary
Driven Business Development Executive with career history in multi-state distributed businesses and proven skill in hiring, developing and retaining high-performance teams. Motivating leader with strengths in building strategic relationships to support key business initiatives. Highly skilled in change management, management transition and merger integration. Offering excellent interpersonal and communication skills and experience managing matrixed organizations.
Reliable business professional with experience in project management and process improvement. Proven track record of successfully streamlining business operations and reducing costs.
Overview
11
11
years of professional experience
Work History
Substitute Teacher, K-12
Richland School District 2
Columbia, SC
10.2019 - Current
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Upheld classroom routines to support 20-25 student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Healthcare & Business Consultant Leadership
Self-Employed
Columbia, SC
01.2020 - 01.2023
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Maintained levelheadedness and efficiency in high-pressure situations with 50-500 staff members, effectively prioritizing tasks .
- Oversaw completion of employee orientation, training and performance appraisals.
- Collaborated in development of hospital standard operating procedures and OSHA compliance.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Spearheaded and implemented new projects to expand scope of engagement.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Developed policies and procedures for effective pharmacy management.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Administrative Resident
McLeod Health
Florence, SC
05.2016 - 09.2018
- Administrative Residency Program is 12-months, it is a program designed for individuals seeking to prepare for a career in Healthcare Management and to assume leadership positions in healthcare delivery system
- Rotated through various key clinical and administrative areas within McLeod Health System
- Assisted with project assignments, attending educational conferences, site visits, and attending Board meetings and management meetings
- Observed and study the role, function and style of top management individuals;
- Gained knowledge and understanding around goals and planning process of the organization and how they are determined,
- Gained knowledge and understanding to help analyze decision-making process at different levels of the organization;
Service Excellence Coordinator
McLeod Health
Florence, SC
11.2014 - 05.2016
- Create highly effective organizational and filing systems, including quick and thorough indexing, resulting in easy access to critical information and streamlined office functioning
- Conduct extensive internet research on competitors and potential acquisitions, reporting findings to the Vice President
- Developed, formatted and maintained databases
- Develops in depth knowledge /understanding of client organizations, makes specific and actionable recommendations for improvement
- Establishes actionable goal with the organization and provides guidance and coaching towards completion of that goal including identification of potential barriers to success
- Conducts virtual and in-person workshops and education sessions for the organization related to PRC ‘philosophies of Service Excellence and patient experience best practices
- Creates and documents the plan for purpose of tracking and improving the goal throughout 7 McLeod Health hospital systems
- Assist corporate office with Quality Improvement committee meetings and other Health Care related meetings as deemed necessary involving up-to 5000 employees
- Provides purchasing planning and control information by collecting, analyzing, and summarizing data and trends.
Director of Operations
Security Applications, LLC
Florence, SC
04.2010 - 01.2015
- Initiated and conducted Corporate Due Diligence Background Investigations to determine credit worthiness of potential client organization
- Spearheaded implementation of process improvements with 15 divisions and cost-saving initiatives to increase value and maximize profits.
- Assisted in administration of contracts and servicing clients throughout United States
- Defined, implemented, and revised operational policies and guidelines.
- Achieved team goals through formalized training plans, coaching, and performance management.
Blood Conservation Coordinator
McLeod Health
Florence, SC
02.2014 - 11.2014
- Coordinated marketing activities with internal and external agencies with medicine with Chief of Staff for surgery
- Worked with Information Systems (IS) department to program management reporting in both MIDAS and INVINSION
- Managed and promoted blood conservation medicine and provided web based learning to 75+ physicians
- Developed course work for department that involves grant writing to secure presentations from medical experts in the field
- Operations Report, FTEs and Operating budgets
- Developed and maintain Patient Access Policy and Procedure Manual
- Acted in capacity of Director in his/her absence.
Administrative Specialist II/ Assistant Director
Social Services
Florence, SC
05.2012 - 10.2014
- Provided superior administrative support to Executive Directors and Coordinators of Department of Social Services with 140 employees. Initiated correspondence, legal documents, financial management, events/logistics coordination, communications and policy compliance and problem resolution
- Acted as liaison and maintained open lines of communication among senior executives, board members, middle management and administrative staff
- Assisted in committee structure issues, processed incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written communication;
- Composed and edited letters and reports, reviewed correspondence for accuracy and completeness, prepared public presentation outlines, and developed standard or form letters and replies to inquiries
File Clerk/ Administrative Assistant
Spherion
Florence, SC
11.2011 - 05.2012
- Eliminated outdated or unnecessary materials, destroying them or transferring them to inactive storage according to file maintenance guidelines and or legal requirements
- Modified and improved filing systems with 1500+ files , as well as implemented new filing systems
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
Business License/ Tax Clerk
Town of Kingstree
Kingstree, SC
01.2009 - 03.2010
- Created and maintained cohesive and productive work environment, ensuring timeliness and efficiency of a five-person staff
- Input court citations into NICS system
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Tracked financial progress by creating quarterly and yearly balance sheets reducing issues by 15%
Receptionist
Lake City Scranton Health Care Facility
Scranton, SC
05.2007 - 01.2008
- Prepared corrected bills to reconcile errors, issued payment or payment to each company with 100% accuracy
- Highly skilled in procedures of admission and registration of all patients into nursing facility in a polite and courteous manner
- In-depth knowledge of interviewing and gathering complete and exact data to complete admission and registration process correctly and efficiently.
Education
Graduate Certificate in Marketing Management - Marketing Management And Research
Webster University
St Louis, MO12.2023
Graduate Certificate of Organizational Development - Business Management
Webster University
St. Louis Missouri10.2022
MBA - Business Administration And Management
Webster University
St Louis, MO05.2021
Master's - Health Care Management and Administration
Webster University
St Louis, MO05.2019
Bachelor of Science - Business Administration, Psychology
Coker College
Hartsville, SC05.2015
Associates of Science Degree - Biology Dual Enrollment
Williamsburg Technical College
Kingstree, SC08.2010
Skills
- Staff Training
- Corporate Law
- Quality Standards
- Project Management
- Solution Implementation
- Business Process
- Corporate Communications
- Set Organizational Policies
- Operational Procedures
- Health Care System
- Organizational Improvements
- Performance Improvement
- Process and Procedure Refinement
- Strategic Vision
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Healthcare & Business Consultant Leadership
Self-Employed
01.2020 - 01.2023
Substitute Teacher, K-12
Richland School District 2
10.2019 - Current
Administrative Resident
McLeod Health
05.2016 - 09.2018
Service Excellence Coordinator
McLeod Health
11.2014 - 05.2016
Blood Conservation Coordinator
McLeod Health
02.2014 - 11.2014
Administrative Specialist II/ Assistant Director
Social Services
05.2012 - 10.2014
File Clerk/ Administrative Assistant
Spherion
11.2011 - 05.2012
Director of Operations
Security Applications, LLC
04.2010 - 01.2015
Business License/ Tax Clerk
Town of Kingstree
01.2009 - 03.2010
Receptionist
Lake City Scranton Health Care Facility
05.2007 - 01.2008
Graduate Certificate in Marketing Management - Marketing Management And Research
Webster University
Graduate Certificate of Organizational Development - Business Management
Webster University
MBA - Business Administration And Management
Webster University
Master's - Health Care Management and Administration
Webster University
Bachelor of Science - Business Administration, Psychology
Coker College
Associates of Science Degree - Biology Dual Enrollment
Williamsburg Technical College
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