LAVIA` MAXEY
Project Coordinator
Country Club Hills,IL
Summary
With a strong foundation in patient care, I provide comprehensive support that includes personal hygiene assistance, nutritional meal preparation, feeding support, and strict client confidentiality. I bring excellent organizational abilities, managing documents, calendars, records, expense reports, and filing systems with precision while utilizing a variety of software tools. My background in customer service, retail operations, cash handling, team leadership, and administrative coordination allows me to make sound decisions and lead confidently in fast-paced environments.
Overview
36
36
years of professional experience
Work History
Home Health Aide
Addus Home Health Care
08.2024 - Current
- Provided compassionate personal care, assisting with daily living activities and enhancing client comfort.
- Monitored patient health status, reporting changes to healthcare professionals for timely intervention.
- Developed personalized care plans in collaboration with clients and families to meet specific needs.
- Trained and mentored new aides, fostering a collaborative environment focused on quality care.
- Transported clients for medical and personal outings.
Merchandise Pickup Associate
Meijer
09.2022 - 08.2024
- Coordinated merchandise retrieval processes to ensure timely customer service and satisfaction.
- Trained new associates on best practices for efficient merchandise handling and safety protocols.
- Implemented inventory management techniques to streamline product availability and reduce discrepancies.
- Oversaw daily operations, ensuring compliance with safety regulations and operational standards.
- Collaborated with team members to enhance workflow efficiency and improve customer experience.
- Developed training materials to improve staff onboarding and performance consistency.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Lead Sales Associate
New York & Company
09.2019 - 04.2020
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Maintained merchandise presentation and organized displays to attract customer attention.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in sales records.
- Developed product knowledge to effectively communicate features and benefits to customers.
- Trained new staff on sales techniques and store policies to uphold service standards.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Resolved customer inquiries and complaints promptly, fostering loyalty and repeat business.
- Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
- Restocked shelves and organized displays in alignment with merchandising standards
Event Planner/Manager
Harry’s Grill BBQ
01.2016 - 07.2019
- Management of numerous employees & company liaison to owners
- Manage weekly food inventory for minimization of costs
- Maintain restaurant equipment to include: Imperial grill, Imperial fryers, industrial kitchen 12’ hood system & various other industrial kitchen equipment
- Developed & maintain company website, marketing strategies & advertising
- Developed business to business relationships & set-up training sessions with vendors/restaurant employees
- Created a system for tracking existing & new customers
Community Living Program Manager
UCP- Seguin of Greater Chicago
10.2012 - 08.2015
- Developed, implemented, & monitored procedures for effective service delivery & administrative efficiency to ensure execution quality
- Handled interviewing, hiring, discipline, termination & other relevant employment processes
- Served as liaison to top management, supervisors, team leaders, other managers & various departments for gathering information, conflict resolution & process improvement
Office Manager
Merrill Corporation
03.2010 - 09.2012
- Researched & analyzed daily routine legal problems/issues to include research of public records, property records, sales sites, statutes & bankruptcy court sites; reviewed title policies, surveys & appraisals
- Maintained office functions through organization of office operations/procedures, payroll preparation, filing systems design & supply requisitions review/approval
- Supervised various administrative professionals, resolved complex departmental issues & provided daily customer service
Conflict/Docket Coordinator
Wildman, Harold, Allen & Dixon LLP
03.1990 - 02.2010
- Hired, trained & coordinated administrative staff to handle accounts payable, conflict data entry, docketing & court filing documentation
- Managed departmental budget & maintained monthly location accounts receivable goal percentages
- Reconciled payroll/related costs to payroll journals & records; prepared monthly bank reconciliations report
- Analyzed data entry variances for discrepancies & errors to assist in accurate & timely monthly data entry reporting
Education
Bachelor of Science - Business Accountancy
Larry Love University
Muskogee, OK09-2016
Skills
- Comprehensive patient management
- Nutritional meal preparation
- Assistance with personal hygiene
- Feeding assistance
- Strong organizational skills
- Customer service
- Data entry
- Decision-making
- Retail store operations
- Cash handling
- Opening and closing procedures
- Team leadership
- File organization
- Document management
- Calendar management
- Presentation preparation
- Meeting coordination
- Expense reporting
- Account reconciliation
- Confidential document control
- Client confidentiality
- Court procedures
- Filing systems expertise
- Records management
- File maintenance
- Software knowledge
- Leadership qualities
Timeline
Home Health Aide
Addus Home Health Care
08.2024 - Current
Merchandise Pickup Associate
Meijer
09.2022 - 08.2024
Lead Sales Associate
New York & Company
09.2019 - 04.2020
Event Planner/Manager
Harry’s Grill BBQ
01.2016 - 07.2019
Community Living Program Manager
UCP- Seguin of Greater Chicago
10.2012 - 08.2015
Office Manager
Merrill Corporation
03.2010 - 09.2012
Conflict/Docket Coordinator
Wildman, Harold, Allen & Dixon LLP
03.1990 - 02.2010
Bachelor of Science - Business Accountancy
Larry Love University