LaVickie Hardeman
Memphis
Summary
Proven leader with a track record of enhancing team efficiency and customer satisfaction at Aramark through innovative process improvements and effective team management. Skilled in inventory control and motivational techniques, I've significantly reduced turnover rates and streamlined operations, demonstrating a strong ability to solve complex problems and achieve key business objectives.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Lead Supervisor
Aramark
11.2001 - Current
- Improved team efficiency by streamlining processes and implementing new workflows.
- Reduced employee turnover rate by creating a positive work environment and offering opportunities for professional growth.
- Increased project completion rates by prioritizing tasks and effectively delegating responsibilities to team members.
- Enhanced customer satisfaction with timely responses to inquiries and effective resolution of issues.
- Established clear lines of communication within the team, fostering collaboration and teamwork.
- Ensured smooth daily operations by addressing unforeseen challenges promptly and proactively.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Streamlined inventory management processes, reducing waste and improving overall cost-efficiency within the department.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Educated workers about proper safety procedures to prevent accidents and injuries.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
Front of House Manager
Grand Casino
06.1997 - 10.2001
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
Education
High School Diploma -
Treadwell High School
Memphis, TN06.1992
Skills
- Motivational Techniques
- Team Management
- Business Development
- Schedule development
- Inventory Control
- Staff Management
- Complex Problem-Solving
Certification
Serv Safe Certified
Timeline
Lead Supervisor
Aramark
11.2001 - Current
Front of House Manager
Grand Casino
06.1997 - 10.2001
High School Diploma -
Treadwell High School