Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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LaV'ettaa Hamed

Heathrow,FL

Summary

Driven FedEx leader with a proven track record in enhancing operational efficiency and team performance. Expert in warehouse operations and quality control, with a knack for fostering effective communication and collaboration. Achieved significant improvements in productivity and profitability by streamlining processes and mentoring staff. Skilled in logistics coordination and continuous improvement, consistently exceeding KPIs and promoting a positive work environment.

Overview

1
1
year of professional experience

Work History

Sort Manager

FedEx
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed detailed plans based on broad guidance and direction.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Developed and maintained relationships with customers and suppliers through account development.

Area Manager

Fed Ex Ground
01.2018 - 01.2019
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Transformed underperforming teams into productive, profitable teams.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Operations Manager II

FedEx
01.2018 - 01.2019
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Increased profit by streamlining operations.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Education

Bachelor of Arts - Business Management

University of Mary Hardin-Baylor
Belton, TX
05.1992

Skills

  • Warehouse Operations
  • Workflow Management
  • Process Management
  • Operational Oversight
  • Safety Management
  • Logistics Coordination
  • Domestic Freight Management
  • Shipping and receiving
  • Workforce Management
  • Supply Chain Coordination
  • Delivery Scheduling
  • Shipment Tracking
  • Transportation Management
  • Analytical Skills
  • Logistics Analysis
  • Freight Flow
  • Team Collaboration
  • Daily Operations Management
  • Mentoring and training
  • Management Development

Accomplishments

  • Supervised team of 350+ staff members.
  • Achieved Purple Promise Awards on three occasions by completing deliveries with accuracy, efficiency and timeliness.


Timeline

Area Manager

Fed Ex Ground
01.2018 - 01.2019

Operations Manager II

FedEx
01.2018 - 01.2019

Sort Manager

FedEx

Bachelor of Arts - Business Management

University of Mary Hardin-Baylor

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LaV'ettaa Hamed