Lavin Carter
Lexington
Summary
With a proven track record at FedEx, I excel in enhancing operational efficiency and customer satisfaction. Leveraging skills in critical thinking and Microsoft Excel, I've significantly reduced package damage rates and streamlined fulfillment processes. My adeptness in customer service and problem resolution fosters strong client relationships and team development.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Package Handler
FedEx
05.2020 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Customer Fulfillment Associate
Amazon
08.2017 - 12.2020
- Enhanced team productivity with thorough training and mentoring of new Customer Fulfillment Associates.
- Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.
- Managed high-volume order requests to ensure accurate and timely deliveries.
- Streamlined order fulfillment processes for increased efficiency and timeliness in delivery.
Stocker
Walmart
02.2020 - 05.2020
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
Escalation Specialist
Alorica
07.2016 - 08.2017
- Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
- Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
- Developed customized action plans for each escalated case, ensuring tailored solutions that addressed clients'' unique needs.
- Fostered strong relationships with clients by consistently demonstrating empathy, understanding, and dedication to resolving their concerns satisfactorily.
Education
High School Diploma -
Bryant Station High School
Lexington, KYSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Complaint handling
- Microsoft Excel
- Microsoft outlook
- Follow-up skills
- Team development
- Documentation
- Technical support
- De-escalation techniques
Accomplishments
- Achieved 300 hours by completing Service to the Community with accuracy and efficiency.
Timeline
Package Handler
FedEx
05.2020 - Current
Stocker
Walmart
02.2020 - 05.2020
Customer Fulfillment Associate
Amazon
08.2017 - 12.2020
Escalation Specialist
Alorica
07.2016 - 08.2017
High School Diploma -
Bryant Station High School
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