Lavina Freeman

Business Owner and Manager with over 24 years of Communication, Customer Service and Leadership experience. Utilize strong business, listening and sales skills to meet company goals, exceed client expectations and build customer loyalty. Provide customer consultations with a creative approach to routine and challenging matters, resulting in securing corporate accounts. Motivated and driven to ensure the highest level of customer satisfaction.

• Interact with internal and external customers in a professional manner. Listen to ensure complete understanding of a customer’s request. Provide suggestions for meeting and exceeding customer needs, demonstrate solid self-presentation and strong interpersonal skills while maintaining a positive attitude during all customer interactions. Exercise strong problem solving and analytical skills when managing customer concerns or non-routine requests. Ensure customers feel important.
• Successfully operated and managed a seven chair hair salon for 13 years, which required the establishment of salon protocols for employees, establishments of business hours that met the needs of clients, maintained a clean and professional work environment, worked as a team with salon stylists to identify ways to increase clientele, and ensuring salon was operated in accordance with city, state, federal laws.
• Responsible for managing hourly employees who create fresh decorative and innovative fruit and chocolate arrangements for individual occasions and corporate events. Establish weekly work scheduled for employees, manage payroll, recruit employees, facilitate terminations, ensure staffing volumes are in place to meet holiday customer demands, process cash and credit transactions, consult with corporate vendors, complete required corporate training, strategically forecast product demand, directly impact increased sales year over year. Ensure products are properly stocked and stored.
• Answer telephones, file invoices, schedule appointments and maintain invoice database. Possess intermediate knowledge of Microsoft Office Products (Word, Excel, Power Point).

• Cosmetology License - [State] Board of Cosmetology.
• Continuing Education Units (CEUs) in cosmetology-related courses – State-specific requirement from the State Board of Cosmetology.
• Allergen Awareness Training Certificate – State-specific programs or ANSI-accredited providers.
• Food Safety Manager Certification (FSMC) - American National Standards Institute (ANSI).