Lavina Tran
Brooklyn,NY
Summary
Linkedin: www.linkedin.com/in/lavina-tran-nyc
Communication graduate with extensive customer service and leadership experience. Versatile professional with expertise in writing, front-desk operations, scheduling, social media management, and customer engagement within dynamic environments. Known for professionalism, attention to detail, and commitment to team success.
Detail-oriented Communication graduate with experience in customer service, scheduling, and administrative coordination. Skilled in managing confidential information, handling high call volumes, and maintaining an organized front desk. Recognized for professionalism, discretion, and strong communication skills.
Overview
5
5
years of professional experience
Work History
Manager on Duty
McConnell's Fine Ice Creams
07.2024 - 10.2025
- Supervised and trained 5+ employees per shift, ensuring smooth store operations.
- Exemplified standards for a keystone local business supported by a small corporate team
- Served over 100 customers each shift, providing positive experiences in a high-traffic tourist area
Shift Lead
Baskin Robbins
03.2023 - 10.2025
- Trained new hires and addressed customer complaints during significant managerial transition.
- Managed product restocking, organization, and inventory tracking.
- Delivered friendly, efficient service to customers and handled transactions accurately.
Receptionist
UCSB Recreation Center
06.2022 - 11.2022
- Greeted 50+ patrons daily and handled phone and in-person inquiries.
- Processed membership sales and maintained accurate records in internal systems.
- Scheduled and conducted facility tours for visitors, fostering engagement and promoting memberships.
Cashier
Smart & Final
03.2021 - 09.2021
- Processed purchases quickly and assisted customers with app and coupon programs.
- Ensured compliance with ID verification and payment procedures.
- Provided courteous support to senior customers, enhancing shopping satisfaction.
Education
Bachelor of Arts - Communication, Minor in Professional Writing
University of California, Santa Barbara
06-2024
Skills
- Microsoft Office
- Scheduling
- Recordkeeping
- Customer Service
- Inventory Management
- Social media management
- Public speaking
- Team Collaboration
- Creative Problem-solving
- Multitasking
- Time management
Leadership Experience
- Manager/Lead Singer of local Santa Barbara band (08/2023 to 06/2025) - Organized weekly rehearsals, booked gigs, and coordinated logistics for events including local Pride, Managed social media presence and led fundraising efforts for local causes.
- Social Media Manager for UCSB campus organization "Um… Mag" (09/2022 to 9/2023) - Created digital published content and coordinated magazine events, Managed social media engagement, Collaborated with other board members on ideas and took minutes of weekly meetings.
- Mock trial mentor at Hillside Middle School (09/2021 - 06/2022) - Attended weekly practices for junior mock trial team, Edited materials and coached on presentation, Acted as a judge during scrimmages, Helped team score top three at Ventura County (CA) competition
Timeline
Manager on Duty
McConnell's Fine Ice Creams
07.2024 - 10.2025
Shift Lead
Baskin Robbins
03.2023 - 10.2025
Receptionist
UCSB Recreation Center
06.2022 - 11.2022
Cashier
Smart & Final
03.2021 - 09.2021
Bachelor of Arts - Communication, Minor in Professional Writing
University of California, Santa Barbara