LAVINIA BENCHEA MALE
Doral,FL
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction.
Self-motivated work ethic to perform effectively in independent or team environments. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clothing, Sewing, Crafts
HEDS LLC
09.2024 - 03.2025
- Cultivated interpersonal skills by building positive relationships with others.
- Developed strong communication and organizational skills through working on group projects.
- Proven ability to develop and implement creative solutions to complex problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Administrative Assistant
Vondom LLC
07.2016 - 07.2020
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Effectively communicated with vendors about payment needs and kept updated, detailed and accurate ledgers.
- Verified technical specifications and information details before processing paperwork.
- Achieved high customer service levels by processing incoming requests swiftly and in accordance with procedures and policies.
- Managed informational database and processing of returns.
- Handled administrative work associated with class preparedness and enrollment processing.
Education
Associate of Science - Accounting
Miami Dade College
Miami, FL09-2026
Bachelor of Science - Early Childhood Education
Universidad De Valencia
Valencia, Spain 06-2022
Skills
- Effective Data Analysis
- Ability to work with diverse populations
- Familiarity with academic policies and procedures
- Record retrieval
- Information management
- File management
- System maintenance
- Clerical support
- Self-Directed
- Organizational skills
- Friendly, positive attitude
- Flexible and adaptable
Accomplishments
- Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Updated and maintained company database to reflect current and accurate client records for more than 3000 accounts.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Policy Development - Developed and implemented employee manual outlining all proper business procedures and office policies.
- Awarded "Employee of the Month" for delivering outstanding administrative&customer service support.
Certification
- Licensed Financial Services: Life Insurance and Variable Annuity, Florida Department of Financial Services, January, 3th, 2023.
- Certified Bookkeeper, 22nd, September, 2022. by the International Association of Professions Career College
- Introduction to QuickBooks Online, Certificate, Alison Online Courses, 30th January, 2022
- Professional Bookkeeping and Accounting 3 - Double Entry Accounting Certificate. 11th January 2022.
- Administrative Support Certificate, Alison Online Courses, 27th, May, 2021.
- Executive Assistant Skills Certificate, Alison Online Courses, 3rd, December 2021.
Languages
Spanish
Full Professional
English
Professional Working
Catalan
Native or Bilingual
Romanian
Native or Bilingual
Timeline
Clothing, Sewing, Crafts
HEDS LLC
09.2024 - 03.2025
Administrative Assistant
Vondom LLC
07.2016 - 07.2020
Associate of Science - Accounting
Miami Dade College
Bachelor of Science - Early Childhood Education
Universidad De Valencia
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