Lavinia Dasani

• Financial Analysis
• Building a Team
• Introduction to Finance, accounting, modeling and valuation
• Product management
• Digital and Social Media Marketing
• Project management
• Capstone Project: Business Plan Creation
• SBS is the #10 top International Business Schools in Asia offering world class learning in Executive Master of Business Administration and Management
• The course subjects are centered around the evolving, the disruption, and new economies, equipping with one of the best teaching and learnings
• Co-Awarded with Singapore Institute of Management SIM
• Publications
• The Spy Within - Book 1 of Tame Series https://laviniadasani.com/the-spy-within/

• Member of British psychological society., Basis for Chartered Membership from the British psychological society
• Masters of Business Administration

• ID: 91cdc778-f9c1-4130-b8ee-688c5da10976
• Issued by Charlie Health
• GMBPsS

• Founder and Chief Executive Officer - Oversaw all operations, driving strategic growth, Writer and Marketer. Developed key operational initiatives to drive and maintain substantial business growth.
• Product/Project Management. Managed the end-to-end development of a comprehensive wellness coaching program, integrating DBT, CBT, ACT, Trauma-informed care, Emotional Regulation, Self Development, Mindfulness, Communication, Self-Esteem/Confidence and overall improved quality of life,among other modalities.
• Operations Manager: Streamlined operations and optimized processes to improve service delivery,resulting in increased client satisfaction and operational efficiency.
• Psychoeducation Wellness Coaching: Built strong relationships with members to promote health, wellness and available services. Provided individual health coaching to help clients optimize personal choices. Promoted available resources and connected individuals with services.
• Created pamphlets, videos and other health education materials to promote health awareness and preventive health practices. Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
• Established and maintained partnerships with community organizations to promote health education programs. Developed and implemented health education programs to help individuals and communities improve health and well-being. Collaborated with other healthcare professionals to design and deliver health education services to clients.
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts. Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress. Built productive relationships with industry partners and competitors to support strategic business objectives.
• Oversaw divisional marketing, advertising and new product development. Oversaw business-wide changes to modernize procedures and organization. Devised and presented business plans and forecasts to board of directors. Developed innovative sales and marketing strategies to facilitate business expansion. Conducted target market research to scope out industry competition and identify advantageous trends. Created and monitored promotional approaches to increase sales and profit levels. Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
• Formulated and executed strategic initiatives to improve product offerings. Monitored key business risks and established risk management procedures. Analyzed industry trends and tracked competitor activities to inform decision making. Cultivated company-wide culture of innovation and collaboration.
• Initiated strategy to drive company growth and increase market share and profitability. Directed technological improvements, reducing waste and business bottlenecks. Communicated business performance, forecasts and strategies to investors and shareholders.

• Founder and CEO - Oversaw all operations, driving strategic growth, Writer and Marketer
• Product/Project Management
• Managed the end-to-end development of a comprehensive wellness coaching program, integrating DBT, CBT, ACT, Trauma-informed care, Emotional Regulation, Self
• Development, Mindfulness, Communication, Self-Esteem/Confidence and overall improved quality of life, among other modalities
• Psychoeducation Wellness Coach
• Operations Manager: Streamlined operations and optimized processes to improve service delivery, resulting in increased client satisfaction and operational efficiency
• Entrepreneurship: Leveraged entrepreneurial skills to create and expand the academy, building a sustainable business model while fostering partnerships and community engagement.

• Leadership & Operations Management: Served as the Assistant Director of Outpatient Services, managing daily operations, strategic planning, and program development for both remote and in-person settings, ensuring seamless integration between clinical and business functions. Established team priorities, maintained schedules and monitored performance. Implemented new policies and educated staff on changes. Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
• Counselor. Facilitated individual and group sessions to promote positive behavior change for clients. Developed and implemented comprehensive case management plans to address client needs and goals.
• Program Management & Curriculum Development: Spearheaded the creation and implementation of multiple therapeutic programs and educational groups, including Parent Education, PHP, Support groups, Visitation program, and IOP programs/groups, significantly enhancing patient care and engagement. Researched best practices and developed strategies to improve program outcomes.
• Clinical & Case Management: Oversaw treatment planning, discharge processes, and case management for diverse populations, including adolescents and adults, across inpatient and outpatient settings. Led/Taught therapeutic groups and provided 1:1 counselling in modalities such as DBT, CBT, and trauma- informed care. Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
• Staff Training & Supervision: Provided leadership, guidance and support to staff members. Led the transition to new EMR system, operational systems, improving efficiency and compliance. Provided mentorship and facilitated staff development through regular meetings and feedback. Evaluated employee performance and conveyed constructive feedback to improve skills. Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment. Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage. Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
• Quality Assurance & Compliance: Conducted audits, chart reviews, and QA processes to ensure high standards of patient care and compliance with state regulations. Developed protocols and strategies to enhance staff productivity and workflow efficiency. Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Marketing & Communication: Developed and executed marketing strategies, designed materials, and facilitated communication between leadership and clinical teams, strengthening the department’s visibility and operational effectiveness. Defined clear targets and objectives and communicated to other team members. Analyzed trends and data to inform decision-making and program development.

• Founder & CEO: Established Plumitif Press, LLC, transitioning from a sole proprietorship to a registered LLC, and successfully managed all aspects of the business, including content creation, publishing,operational, project, business management, and strategic growth.

• Author & Publisher: Self-published multiple works, managing the entire publishing process from writing to book formatting, cover design, editing, and distribution, ensuring high-quality and market-ready publications.

• Marketing & Social Media Management: Developed and executed targeted marketing strategies across digital platforms, growing readership and brand awareness through effective social media management and content creation. Publicist responsibilities such as booking author interviews (print & live), book launches and product launches.

• Website & Content Management: Designed and maintained the company’s front-end website, ensuring a seamless user experience while managing and writing content, including promotional materials and book listings. Created Videos, creative designs, flyers, and more.

• Creative, Self-help & Technical Writing: Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content. Produced a wide range of written content, including fiction,technical writing, self-help books/journals, and various levels of copywriting, demonstrating versatility and strong storytelling skills.

• Business Development & Coaching: Led business development efforts, including market research,strategic planning, and coaching, to support both the growth of Plumitif Press and the success of fellow authors. Established foundational processes for business operations. Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits. Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.

• Group Leadership: Stepped in to lead group activities when needed, ensuring smooth operations and a positive experience for participants
• Kindergarten Support: Assisted in the care and supervision of children aged 3 to 6 in the kindergarten section, creating a safe and nurturing environment
• Maintained clean, neat, and operational facilities to serve program needs.
• Used strong interpersonal communication skills to convey information to others.
• Teaching Assistance: Supported teaching efforts by helping to deliver educational content and engage young learners in various activities
• Activity Coordination: Contributed to the planning and organization of church activities, helping to ensure events were well-structured and enjoyable for all attendees.

• In EMR Systems: Proficient in navigating and troubleshooting various EMR systems, including Compulink, Athenahealth, Practice Fusion, Centricity, and Intergy, ensuring seamless data retrieval and accurate documentation.
• Remote Medical Chart Review: Successfully facilitated the remote review of medical charts across the United States, demonstrating adaptability and proficiency in managing tasks in diverse environments.
• Medical Records Auditing: Conducted thorough audits of medical files by efficiently retrieving and reviewing records from numerous clinics' databases across Washington State, ensuring accuracy and compliance. Uploaded physician progress notes, history, and physicals into electronic medical records.
• Problem-Solving & Initiative: Leveraged digital and information literacy skills to troubleshoot and resolve issues with unfamiliar EMR systems independently, minimizing reliance on management and enhancing workflow efficiency
• Strong Clinic Relationships & Interpersonal Skills: Fostered successful and efficient relationships with clinics throughout Washington State, aided by a passion for travel and the ability to adapt to various work environments.
• Time Management: Consistently completed assignments ahead of schedule, showcasing exceptional time management skills and a strong commitment to meeting deadlines.
• Maintained patient confidence by keeping patient records information confidential.

Clerical Support: Delivered essential clerical services, ensuring smooth office operations.

• Front Desk Management: Managed front desk responsibilities, including answering phones, addressing inquiries, and providing assistance to visitors.

• Filing and Documentation: Performed filing and document management tasks as needed, maintaining organized and accurate records.

• Store Reorganization: Assisted in reorganizing the store layout to optimize merchandise visibility during the store's closure and product reduction phase
• Customer Service: Provided exceptional service at the register, addressing customer needs and ensuring a positive shopping experience.
• Organizational Skills: Enhanced organizational skills through effective stocking and arrangement of merchandise
• Diverse Customer Interaction: Excelled in delivering excellent customer service to a diverse clientele, utilizing multilingual abilities to communicate effectively
• Team Collaboration and Leadership: Demonstrated strong teamwork and leadership skills, taking initiative and leading when required to support store operations
• Merchandise Management: Ensured accurate and efficient stocking of products, maintaining an orderly and well-organized sales floor.

• Notary Services: Performed notarial duties with precision, ensuring all documents were properly executed and compliant with legal requirements
• Financial Knowledge: Applied basic financial knowledge to assist members with their financial needs, demonstrating understanding and competence in handling financial matters
• People Skills: Enhanced people-reading skills to adapt interactions based on member behaviour, improving customer service and engagement
• Time Management: Effectively managed time to balance responsibilities and optimize service delivery, integrating time management techniques from psychology studies
• Professional Development: Applied insights from psychology education to enhance performance and understanding in a financial context, linking academic learning with practical application
• Behavioural Adaptability: Adapted behaviour and communication strategies to align with diverse member needs and preferences, ensuring tailored and effective service.

• Customer Service Excellence: Provided outstanding service to customers by creating a welcoming and efficient shopping environment, effectively addressing diverse needs and preferences.
• Cash Handling: Operated the cash register with accuracy, managing transactions and balancing cash drawers to ensure financial accuracy.
• Inventory Management: Conducted stocking and restocking of merchandise, maintaining organized displays and ensuring product availability.
• Organizational Skills: Enhanced organizational skills by effectively managing store layout and inventory, contributing to a streamlined shopping experience.
• Diverse Interaction: Worked with a diverse customer base, utilizing multilingual skills to assist individuals from various cultural backgrounds.
• Leadership and Teamwork: Demonstrated strong teamwork and leadership abilities, stepping up to guide and support colleagues as needed to achieve store goals.

• Organizational and Management Skills: Utilized organizational and management expertise to enhance the presentation of products by systematically organizing and cleaning an aisle at the Snohomish County
• Habitat for Humanity shop, improving the overall shopping experience

• Leadership & Training: Trained and supervised new employees in various departments, including frontend, deli, and floral sections, along with coordinating scheduling, demonstrating strong leadership and mentorship skills.
• Customer Service Excellence: Provided exceptional customer service as a front-end manager, cashier and floral salesperson, contributing to a positive shopping experience and customer satisfaction.
• Flexibility & Advancement: Rapidly advanced from Deli Clerk to Back-Up Front End Manager within three years, showcasing adaptability and a strong capacity for learning new roles.
• Safety & Compliance: Elected member of the Safety Committee; ensured proper handling of tools and PPE, adhering to company safety protocols.
• Organizational Skills: Utilized organizational skills to manage and optimize store layout, enhancing product presentation and customer experience.
• Team Collaboration: Worked effectively as part of a team, supporting managers and colleagues on the shop floor, and demonstrating a commitment to teamwork and flexibility.

• Customer Service: Greeted customers and provided personalized assistance to meet their needs, enhancing their shopping experience
• Sales & Cash Handling: Managed sales transactions efficiently as a cashier, ensuring accuracy and customer satisfaction
• Stocking & Merchandising: Replenished stock and organized merchandise to maintain an appealing and well-stocked sales floor
• Organizational Skills: Improved organizational skills by maintaining a well-organized store layout and managing inventory effectively.

• Office Support: Provided administrative support to the Quality Department, contributing to efficient departmental operations
• Documentation Management: Handled filing of documentation, including printing and scanning, to ensure accurate and organized records
• Data Entry: Performed precise data entry tasks, maintaining data integrity and accuracy
• QA/Auditing: Conducted audits to verify data accuracy and compliance with quality standards.

Office Support: Provided administrative assistance and support as needed within the office and laboratory settings.

• Document Management: Managed and filed purchase orders and other accounting documentation to ensure accurate and organized record.

• Document Control: Oversaw document control processes and

provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.

• Laboratory Testing: Conducted water testing to evaluate purity and measure levels of calcium and sodium, ensuring quality standards.

• Administrative Services: Assisted with various administrative tasks to support the smooth operation of the office and laboratory functions.