LAVINIA LEAK
Willow Spring,NC
Summary
Profile Summary Qualified and seasoned professional armed with broad-based background skills in the Banking Mortgage Industry and Research Analyst reviewing customer accounts to removed negative credit marks .. Proven track-record of exceeding expectations with high productivity and quality standards. Effective communicator with strong interpersonal and relationship management skills. Deadline driven with outstanding organizational and multi-tasking skills. Fast learner with strong ability to work independently. Displays outstanding ability to plan, coordinate, and implement practices and procedures to bring significant improvements in processes towards the successful attainment of goals. Determined to implement earned skills for rapid growth and development. General Skills and Competences. Astute Communication Skills with commitment to customer service and assistance. Reliable, attentive professional with Accounting talents. Customer-focused, visionary-with over 15 years of experience .Experience in Bank Reconciliation ,Self-motivated leader with skill in growing business relations and generating practical solutions based on client demand.
Overview
20
20
years of professional experience
Work History
Accounting/Cash Team Specialist
Cary, NC
01.2021 - Current
- Process Payments for Suppliers and vendors for goods and services
- Reviews and processes invoices, expenses reimbursements and check request to ensure accurately and timely payment timely accurately
- Quickly and accurately process invoices in High-volume environment
- Provide Customer Service/ phone support to large vendor base
- Verify invoices for accuracy identifying and resolve any discrepancies
- Document, track and resolved any reported problems
- Balance General Ledger Daily
- Balance Credit Card Receipts daily from dealerships
- Creating Checks for Vendors and Customers
- Handle all Internal and External Inquires Daily.
Research Remediation Associate
Wells Fargo, Credit, Dispute Resolution
Raleigh, NC
10.2009 - 05.2020
- Completed various reports and analyzed each report to decide where improvements could be made
- Created and update spreadsheets detailing latest information regarding
- Analyzed operational performance to identify pain points and provided actionable solutions to management
- Identified operational and performance issues and worked with managers to resolve concerns
- Automated office operations, managing client correspondence, record tracking and data communications in database and case management software
- Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments
- Worked with management team to improve workflows and eliminate unnecessary tasks
- Organized and maintained documents, files and records.
Loan Processor
First Union Mortgage
Raleigh, NC
04.2001 - 10.2009
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Entered figures using 10-key calculator to compute data quickly.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
Education
High School Diploma -
Rocky Mount Senior High
Skills
- Proficient in cash operations and account services
- Ability to handle administrative problems efficiently
- Skilled in training and reviewing
- Microsoft Office
- Administrative, Scanning
- Analyst, Sorting
- Communication Skills, Supervision
- Interpersonal Skills, Teamwork
- Credit View
- Data Entry
- Detail Oriented
- Bank Reconciliation
- Bookkeeping
- Pivot Table
- Organizational
- Problem Solver
- Work in fast paced environment
- Researcher
- Ability to analyze reports
- Experience in leadership
- Improvement plan knowledge
- Quantitative skills
- Cross-functional communication
- Team building and leadership
- Accounts reconciliation
- Accounts Payable and Receivable
- Process development
- General Ledger
- Excel
- Flexible Work Schedule
- Analyzing Profitability
- Scheduling and Time-Tracking
- Financial Recordkeeping
- Computer Proficiency
- Quality Checks
- Customer Relations
- Customer Satisfaction
- Customer Inquiries
- Service Delivery
- Customer Support
- Cross-functional teamwork
- Proactive and team player
Timeline
Accounting/Cash Team Specialist
01.2021 - Current
Research Remediation Associate
Wells Fargo, Credit, Dispute Resolution
10.2009 - 05.2020
Loan Processor
First Union Mortgage
04.2001 - 10.2009
High School Diploma -
Rocky Mount Senior High
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