Lavinia Magalhaes

• Customer Service & Sales Support – Delivered excellent customer service by greeting shoppers, addressing inquiries, and offering product recommendations, and upsells to enhance the shopping experience.
• Cash Handling & Transactions – Performed cashier duties, including ringing up sales, processing payments, issuing receipts, and managing returns in line with company policies.
• Product Knowledge & Merchandising – Demonstrated a strong understanding of store products and services; organized attractive displays to drive sales and engage customers.
• Store Maintenance & Presentation – Maintained a clean, organized, and welcoming store environment through regular cleaning, and orderly product arrangement.
• Problem Resolution & Complaint Handling – Resolved customer concerns professionally, ensuring satisfaction while upholding company standards and policies.
• Team Collaboration and Training – Worked collaboratively to meet sales goals, and trained new team members on company procedures, customer service, and product handling.

Verifying Contact: Ilyn Molina, Swarovski Great Mall Store Manager- (408) 957-8710.

• Regulated expenses.
• Researched products and their best deals.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Handled confidential documents in an organized fashion according to established protocol.
• Managed office supplies inventory and placed orders when necessary.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.

Verifying Contact: Leandro Magalhaes leandro.magalhaes@gohomesproperty.com