Lavinia Netane
Legacy Village of Sugar House
West Valley City,UT
3
Languages
17
years of professional experience
- Dedicated caregiver with expertise in dementia care, medication management, and personal hygiene assistance. Committed to enhancing emotional well-being and fostering independence through compassionate companionship.
- Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
- Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Work History
Elderly Caregiver
1 Month- Assisted residents with daily living activities to enhance comfort and independence.
- Monitored health conditions, reporting changes to nursing staff for timely interventions.
- Facilitated social engagement through organized activities, promoting emotional well-being.
- Maintained cleanliness and safety of resident environments, adhering to health standards.
- Collaborated with team members to address individual care needs effectively.
- Offered companionship and kindness to elderly patients.
- Provided safe mobility support to help patients move around personal and public spaces.
Care Provider
3 Years 5 Months- Provided emotional support and guidance to foster children, ensuring a safe and nurturing environment.
- Implemented individualized care plans, addressing the unique needs of each child in placement.
- Coordinated with social workers and therapists to facilitate effective communication and support services.
- Monitored behavioral patterns and reported observations to aid in child development assessments.
- Reduced problem behaviors with positive reinforcement and supportive techniques.
Private Caregiver
6 Years 11 Months- Provided personalized care and support to clients, ensuring safety and comfort in daily activities.
- Assisted clients with mobility challenges, promoting independence through adaptive techniques and equipment.
- Maintained accurate records of client health status and medication schedules, ensuring compliance with care plans.
- Collaborated with healthcare professionals to implement effective care strategies tailored to individual needs.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Improved patient nutrition by preparing healthy meals tailored to dietary restrictions and preferences.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Front Desk Agent
1 Year 10 Months- Assisted in training new front desk agents, sharing best practices for superior service delivery.
- Implemented feedback mechanisms to gather guest reviews, contributing to continuous improvement initiatives within the team.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Package Handler
1 Year- Operated material handling equipment to ensure efficient package movement within warehouse.
- Sorted packages accurately for timely delivery and optimized workflow processes.
- Collaborated with team members to maintain safety protocols and improve operational efficiency.
- Trained new employees on package handling procedures and safety guidelines, enhancing team performance.
- Followed safety regulations to maintain safe work environment.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Customer Service Representative
1 Year- Resolved customer inquiries through effective communication and problem-solving techniques.
- Streamlined appointment scheduling processes to enhance patient experience and operational efficiency.
- Collaborated with healthcare teams to ensure seamless patient transitions and care coordination.
- Educated patients on health services, enhancing understanding of available resources and support options.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Latter Day Saints Missionary
1 Year 6 Months- Volunteered in overseas locations and in various roles.
- spread the gospel to everyone in the areas I severed as a missionary.
Customer Service Representative
4 Years 3 Months- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Managed scheduling for appointments, optimizing workflow for efficiency and reducing wait times.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Managed outbound communication to enhance customer satisfaction and retention.
Education
High School Diploma
Skills
Personal hygiene assistance
Documentation and reporting
Meal preparation
Compassionate caregiving
Relationship building
Dementia care
Activities of daily living
Emotional support
Medication management
Behavior redirection
Patient companionship
Safe patient transportation
Alzheimer's support
First aid and safety
End-of-life care
Client documentation
Social interaction
Housekeeping duties
Customer service
Patient care
Scheduling
Follow-up skills
Paperwork processing
Appointment scheduling
Order processing
Cash handling
Listening skills
Time management
Team collaboration
Problem-solving skills
Product packaging
Packing boxes
Languages
Spanish
Limited Working
English
Native or Bilingual
Tonga
Native or Bilingual
Timeline
Elderly Caregiver
Legacy Village of Sugar House
06.2026 - CurrentRead More
Care Provider
Pathways
01.2023 - 06.2026Read More
Front Desk Agent
Hilton
01.2021 - 11.2022Read More
Package Handler
Amazon
12.2019 - 12.2020Read More
Private Caregiver
Personal Caregiver Services
01.2016 - 12.2022Read More
Customer Service Representative
Sutter Health
05.2015 - 05.2016Read More
Latter Day Saints Missionary
LDS Mission
10.2013 - 04.2015Read More
Customer Service Representative
KCI
06.2009 - 09.2013Read More
Granger High School
High School Diploma
Read More