Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lavinia(Livy) Garza

Summary

Experienced with more than 20+ years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration, data entry and business correspondence coordination. I am self-motivated, multi-tasker, responsible and I have many qualities and skills to offer.

Overview

26
26
years of professional experience

Work History

Office Assistant

Dr. Abdul Kadir
12.2019 - Current
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed office inventory and placed new supply orders.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Reviewed files and records to obtain information and respond to requests.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Used judgment and initiative in handling confidential matters and requests.
  • Managed office budget to handle inventory, postage and vendor services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations..etc

Charge Entry/Billing Clerk

First Physicians
03.2015 - 08.2022
  • Submitted claims to insurance companies.
  • Managed all payments processing, invoicing and collections tasks.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Collected, posted and managed patient account payments.
  • Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
  • Performed insurance verification, pre-certification and pre-authorization.
  • Checked claims coding for accuracy with ICD-10 standards.
  • Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
  • Gathered information to produce accounts payable reports for review.
  • Performed accurate and fully compliant monthly closing processes, accruals and journal entries.

Medical Records Clerk

Texas Tech University Health Sciences Center
03.2013 - 03.2015
  • Organized patient charts, gathering medical histories, lab results and consents.
  • Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
  • Scanned and validated medical records for upload.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Managed release of information requests and identified requestors as patient, relation or provider.
  • Supported administration staff with records requests to support patient care.
  • Scanned incoming documentation.
  • Kept department clean, organized and professional.
  • Processed and invoiced records requests from patients, providers and third parties.
  • Observed confidentiality and safeguarded all patient-related information.
  • Tracked and processed release of information requests.
  • Maintained positive working relationship with fellow staff and management.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Streamlined day-to-day office processes to meet long-term goals.

Charge Entry Specialist

Texas Oncology-Odessa West Texas Cancer Center
11.1999 - 07.2011
  • Developed effective invoicing procedures alongside accounting staff and contracts department to maximize effectiveness of billing operations.
  • Responded to telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
  • Kept up-to-date with details of insurance plans and company requirements.
  • Completed documentation, reports and spreadsheets of financial information.
  • Prepared accounts for financial audits and supported audit process.
  • Worked with team members and leadership to identify and develop process improvements.
  • Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
  • Completed billing audits in identified timeframes to report and investigate findings.
  • Investigated and resolved issues to maintain billing accuracy.

Education

High School Diploma -

Odessa High School
Odessa, TX
06.1993

Some College (No Degree) - Cosmetology

Odessa College
Odessa, TX

Skills

  • Work Planning and Prioritization
  • Teamwork and Collaboration
  • Customer Relations
  • Accounts Payable and Receivable
  • Data Entry
  • Invoicing and Billing
  • Team Leadership
  • English/Spanish

Timeline

Office Assistant

Dr. Abdul Kadir
12.2019 - Current

Charge Entry/Billing Clerk

First Physicians
03.2015 - 08.2022

Medical Records Clerk

Texas Tech University Health Sciences Center
03.2013 - 03.2015

Charge Entry Specialist

Texas Oncology-Odessa West Texas Cancer Center
11.1999 - 07.2011

Some College (No Degree) - Cosmetology

Odessa College

High School Diploma -

Odessa High School

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