Summary
Overview
Work History
Education
Skills
Timeline
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Lavinna Valentine

Newport News,VA

Summary

Accomplished in software implementation and fostering teamwork, I leveraged my expertise at Riverside Health to enhance system integration and user satisfaction. By prioritizing customer education and problem-solving, I drove significant improvements in application efficiency and project delivery, demonstrating a commitment to excellence and collaborative success. Adept at delivering process improvements that increase efficiencies and performance. Organized and articulate with excellent troubleshooting abilities.

Overview

19
19
years of professional experience

Work History

Associate ICare Applications Analyst

Riverside Health
12.2023 - 07.2024
  • Collaborated with software development teams to ensure seamless integration of applications into existing systems, minimizing disruption to end-users.
  • Performed on-site and in-house bench-scale testing, data analysis, and reports.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Re-engineered existing computer systems to promote ease-of-use and improve system security.
  • Participated in ongoing professional development activities, staying current with industry trends and emerging technologies relevant to application analysis.
  • Optimized resource allocation through effective project management techniques, ensuring timely delivery of high-quality products within budget constraints.
  • Collaborated with cross-functional teams to develop customized software solutions, driving efficiency improvements across the organization.
  • Reduced downtime and improved system stability with proactive maintenance and troubleshooting.
  • Trained staff on proper use of systems and conducted orientation seminars.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Increased end-user satisfaction by providing timely support and resolving technical issues promptly.
  • Assisted in the successful completion of critical projects by providing expert technical guidance on application development best practices.
  • Cultivated strong relationships with key stakeholders, fostering open communication channels that facilitated efficient problem-solving.

Sr. Credentialed Trainer-Analyst III

Riverside Health System
10.2017 - 12.2023
  • Served as a trusted resource for trainees seeking guidance or information related to their professional development or career advancement opportunities within the organization.
  • Supported organizational growth by conducting needs analyses and developing customized training plans for new initiatives or system changes.
  • Boosted employee retention rates through engaging professional development opportunities and continuous learning support.
  • Improved overall company efficiency by identifying skill gaps and providing targeted training solutions.
  • Contributed to the continuous improvement of training programs by gathering feedback from stakeholders and making data-driven adjustments to course design or delivery methods as needed.
  • Evaluated the effectiveness of training programs through assessments, feedback, and ongoing monitoring of employee performance.
  • Managed training logistics, including scheduling, room setup, equipment procurement, and participant registration to ensure a seamless learning experience for all attendees.
  • Participated in professional development opportunities to stay current on industry trends, expand subject matter expertise, and continuously improve instructional skills as a Credentialed Trainer.
  • Developed strong relationships with key stakeholders, including department managers, executives, external partners, and subject matter experts to facilitate successful training program implementation and ongoing support.
  • Enhanced employee performance by designing and delivering comprehensive training programs.
  • Increased trainee engagement with interactive learning materials and real-world examples during training sessions.
  • Collaborated with subject matter experts to develop accurate, up-to-date training content for employees across various departments.
  • Maintained accurate records of employee training histories while ensuring the confidentiality and security of sensitive information in accordance with company policies and applicable legal requirements.
  • Streamlined onboarding processes for new employees, reducing ramp-up time and improving productivity.
  • Reduced errors in job performance by providing clear instructions, hands-on demonstrations, and guided practice during training sessions.
  • Demonstrated commitment to company values by modeling best practices in workplace behavior, ethics, and professionalism during all interactions with trainees.
  • Optimized knowledge transfer by employing a variety of instructional techniques such as lectures, group discussions, case studies, and role-playing exercises.
  • And systems used across the organization.
  • Ensured compliance with industry regulations and standards by staying current on relevant laws, policies, procedures, and best practices in the field of credentialing training.
  • Promoted a positive learning environment by addressing individual learner needs and fostering open communication among participants.
  • Facilitated collaboration between departments through cross-functional training initiatives that promoted a shared understanding of goals, responsibilities, processes, and tools.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided coaching and mentoring to employees.
  • Trained and mentored [hundreds] of new personnel hired to fulfill various roles.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Conducted needs assessments to identify performance gaps and develop targeted learning solutions.
  • Facilitated virtual, in-person, and blended learning sessions.
  • Developed and implemented a successful onboarding program.
  • Built and maintained professional relationships with vendors and suppliers.
  • Worked with vendors to customize courseware to accommodate business needs.

Revenue Cycle Team Lead III

Riverside Health System
10.2015 - 10.2017
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision-making.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Devised and implemented processes and procedures to streamline operations.
  • Gathered, organized and input information into digital database.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Created and managed project plans, timelines and budgets.

Accounts Receivable Representative III

Riverside Health System
01.2015 - 10.2015
  • Streamlined billing processes for improved efficiency and reduced errors.
  • Communicated with customers to identify and resolve outstanding payments.
  • Achieved a high level of customer satisfaction through proactive issue resolution, preventing late payments due to disputes.
  • Assisted with month-end close procedures, enabling timely financial reporting.
  • Supported financial forecasting efforts by providing accurate data on expected collections and potential bad debt write-offs.
  • Safeguarded company assets with strict adherence to internal controls and policies.
  • Maintained strong client relationships through clear communication and timely resolution of disputes.
  • Prevented revenue leakage by identifying discrepancies between billed amounts and contracted rates.
  • Contributed to positive cash flow by identifying opportunities for improvement in the accounts receivable process.
  • Ensured timely collection of payments with consistent follow-up on outstanding invoices.
  • Trained junior staff members in accounts receivable best practices, fostering a culture of continuous improvement.
  • Optimized revenue recognition with precise review of contract terms for accurate invoice generation.
  • Collaborated with sales and finance teams for accurate invoicing and dispute resolution.
  • Improved accuracy of financial reporting by reconciling accounts receivable ledgers regularly.
  • Managed payment plans for clients experiencing financial difficulties, maintaining good customer relations while minimizing losses.
  • Facilitated smooth audits through meticulous record-keeping and prompt provision of requested documentation.
  • Evaluated the effectiveness of current credit control measures, recommending changes where needed to minimize risk exposure.
  • Reduced outstanding receivables by diligently following up on overdue payments.
  • Enhanced cash flow by promptly and accurately processing accounts receivable transactions.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Followed up on overdue payments and payment plans from clients to establish good cash flow.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Negotiated payment arrangements with customers to establish timely receipt of payments.
  • Increased efficiency by automating routine tasks and implementing best practices in accounts receivable management.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Effectively communicated with clients about payment needs and kept updated detailed and accurate ledgers.
  • Entered figures using a 10-key calculator to compute data quickly.
  • Presented audit findings to the accounting manager after reviewing results and paperwork.
  • Managed complex problem-solving for upper management to complete projects on time and within budget.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.

Release of Information Technician

Protec Solutions
01.2012 - 05.2013
  • Collaborated with healthcare providers, insurance companies, and legal professionals to ensure accuracy and completeness of released information.
  • Trained new Release of Information Technicians on department procedures, policies, and best practices, contributing to a well-prepared workforce.
  • Worked proactively with requesters to resolve any discrepancies or issues related to medical records requests, ensuring a positive experience for all parties involved.
  • Conducted regular audits of released records to identify areas for improvement in the release process, resulting in increased efficiency and reduced errors.
  • Assisted in the implementation of electronic health record systems to streamline the release of information process and improve overall efficiency.
  • Supported risk management efforts by accurately identifying sensitive information requiring additional review and approval before release.
  • Contributed to smooth office operations through effective coordination with colleagues in billing, coding, transcription services, and other departments as needed.
  • Maintained a high degree of accuracy when processing sensitive requests such as subpoenas, court orders, and law enforcement inquiries.
  • Safeguarded patient privacy by consistently verifying requestors identity and authorization prior to releasing any confidential information.
  • Ensured data integrity by closely reviewing requested records for accuracy before releasing them to requesters.
  • Stayed current on industry trends and technological advancements related to release of information processes by attending relevant training sessions and conferences.
  • Managed multiple priorities effectively while consistently meeting or exceeding established departmental performance metrics.
  • Assisted in developing departmental policies related to the processing of medical records requests as per changing regulatory requirements.
  • Reduced turnaround time for release of information requests by implementing streamlined workflows and improving communication with requesters.
  • Maintained thorough knowledge of federal, state, and institutional regulations governing the release of patient information, ensuring compliance at all times.
  • Provided exceptional customer service by promptly addressing concerns from patients, family members, or other authorized individuals regarding their medical records requests.
  • Participated in cross-functional teams focused on improving the overall quality and efficiency of health information management processes within the organization.
  • Initiated process improvements that resulted in better tracking mechanisms for incoming requests leading to faster response times.
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries regarding the status of medical records requests.
  • Processed high volumes of medical records requests by efficiently utilizing electronic health record systems and maintaining strict adherence to HIPAA guidelines.
  • Maintained historical reference by abstracting and coding clinical data such as diseases, operations procedures and therapies.
  • Date stamped requests and highlighted pertinent data to facilitate processing.
  • Handled phone calls from attorneys, insurance companies and patients.
  • Completed certifications and notarization of documents for court and legal purposes.
  • Generated cover letters, pre-payment notices and invoices to mail information to requestors.
  • Reproduced protected health information by using data extraction and file management techniques.
  • Coordinated patient information flow through caregivers, insurance companies, billing departments and patients.
  • Resolved medical record discrepancies by collecting and analyzing information.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Followed up with medical staff regarding missing information in patient records.
  • Utilized electronic medical record systems to store, retrieve, and process patient data.
  • Scanned and uploaded medical records into the electronic medical records system.
  • Researched and resolved medical record discrepancies.
  • Transcribed and entered patient medical information into electronic medical records systems.
  • Followed exact procedures for handling transfers and other releases of medical records.
  • Assisted in training new staff on medical record processing and filing procedures.
  • Assisted in preparation of medical reports for external parties.
  • Processed and tracked requests for medical records from external organizations.
  • Verified accuracy of patient information in medical records.
  • Input data into computer programs and filing systems.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Tracked and monitored requests for medical records release.
  • Identified new methods to optimize medical records management.
  • Generated and maintained statistical data related to medical records.
  • Developed and implemented new filing system for medical records to improve efficiency.
  • Used classification manuals to gain additional knowledge of disease and diagnoses processes.

HIM Operations Supervisor

Nationwide Children's Hospital
01.2006 - 07.2011
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
  • Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
  • Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.
  • Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
  • Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
  • Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
  • Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
  • Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
  • Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
  • Facilitated seamless communication channels between departments, improving coordination and project outcomes.
  • Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
  • Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
  • Boosted employee morale and engagement through the development of a comprehensive rewards and recognition program.
  • Pioneered sustainability initiative, reducing the company's carbon footprint and operational costs.
  • Enhanced operational transparency with the introduction of a real-time dashboard for monitoring key performance indicators.
  • Developed and implemented training program for new hires, accelerating their time to full productivity.
  • Spearheaded task force to address and resolve recurring operational bottlenecks, significantly improving process efficiency.
  • Fostered culture of continuous improvement, leading to enhanced operational workflows and staff satisfaction.
  • Streamlined operational procedures, significantly reducing process inefficiencies and downtime.
  • Reduced waste and optimized resource allocation with a revamped inventory control system.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to the manager.
  • Hired, managed, developed, and trained staff, established and monitored goals, conducted performance reviews, and administered salaries for staff.
  • Interceded between employees during arguments and diffused tense situations.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Organized meetings for executives and coordinated the availability of conference rooms for participants.
  • Organized spaces, materials, and catering support for internal and client-focused meetings.
  • Monitored front areas so that questions could be promptly addressed.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
  • Completed bi-weekly payroll for [50+] employees.

Education

Bachelor of Science - Health Information Management

DeVry University, Ohio
Columbus, OH
08.2028

Associate of Applied Science - Health Information Technology

DeVry University, Ohio
Columbus, OH
08.2019

High School Diploma -

Jackson High School
Jackson, OH
05.1986

Skills

    • Customer Support
    • Software Implementation
    • Training and mentoring
    • Application Integration
    • Customer Education
    • System Administration
      • Time Management
      • Attention to Detail
      • Problem-Solving
      • Excellent Communication
      • Teamwork and Collaboration
      • Problem-solving abilities

Timeline

Associate ICare Applications Analyst

Riverside Health
12.2023 - 07.2024

Sr. Credentialed Trainer-Analyst III

Riverside Health System
10.2017 - 12.2023

Revenue Cycle Team Lead III

Riverside Health System
10.2015 - 10.2017

Accounts Receivable Representative III

Riverside Health System
01.2015 - 10.2015

Release of Information Technician

Protec Solutions
01.2012 - 05.2013

HIM Operations Supervisor

Nationwide Children's Hospital
01.2006 - 07.2011

Bachelor of Science - Health Information Management

DeVry University, Ohio

Associate of Applied Science - Health Information Technology

DeVry University, Ohio

High School Diploma -

Jackson High School

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Lavinna Valentine