Lavish Lakhiani
Raleigh,NC
Summary
Professional data nerd with 8 years of experience and a passion for analyzing, troubleshooting, and ensuring a center of excellence for all things data. Using code and proactive BI solutions to make sure all teams have access to the data they need in a way than everyone can understand. As a Data Analyst I strive to employ clean data practices will serve that internal and external stakeholders for a better future.
Overview
10
10
years of professional experience
Work History
Data Analyst Team Lead
Bandwidth
04.2019 - Current
- Collaborate with various internal and external stakeholders to provide data based support
- Gather requirements from business stakeholders to create data visualizations, dashboards, and solutions
- Proactively monitor and troubleshoot critical customer issues
- Perform ad-hoc analysis to determine key trends for decision making
- Utilized SQL, Sigma, Sisense, and Snowflake, Kibana, Elastic to develop BI solutions
- Utilized Jira to document and deliver projects
- Ensure data accuracy by continuously validating during prototyping, alpha, beta, and GA lifecycle
- Effectively communicate data insights to customers
- Create data models to monitor customer traffic
- Successfully reduced time to proactively alert for customer issues from 3 hours to 30 minutes
- Proficient with MS Excel
- Led a team of 6 members, including data scientists and data analysts
TAC Support Analyst
Bandwidth
07.2017 - 04.2019
- Provided support via phone and support tickets to troubleshoot customers SIP and VoIP related issues
- Engaged in efficient communication with customers to resolve support tickets to meet Service Level Agreement standards
- Resolved average of 80 tickets per month
- Trained and assisted new hires on company processes and procedures related to client interaction, including 4 new hires
- Executed efficient problem solving strategies to achieve and maintain high client satisfaction ratings
Customer Billing Analyst
Citrix
04.2015 - 12.2016
- Assessed client needs and fielded high volume of calls for fast troubleshooting
- Fielded approximately 30-40 calls per day
- Provided excellent customer service on client facing calls
- Collaborated across teams to ensure customer satisfaction
Education
Bachelor of Science - Business Administration & Information Technology
North Carolina State University
Raleigh, NC12.2016
Skills
- Excel
- Statistics
- Tableau
- Sigma
- Microsoft BI
- Domo
- Logic Monitor
- Kibana Machine Learning
- Snowflake
- Exposure to R
- Exposure to Elastic
- Exposure to KQL
Timeline
Data Analyst Team Lead
Bandwidth
04.2019 - Current
TAC Support Analyst
Bandwidth
07.2017 - 04.2019
Customer Billing Analyst
Citrix
04.2015 - 12.2016
Bachelor of Science - Business Administration & Information Technology
North Carolina State University
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