Lavisha Moore
Albany,Georgia
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Chat Representative
Afni
11.2022 - Current
- Developed best practices for providing superior service during live chat interactions
- Demonstrated excellent problem solving skills to resolve customer issues quickly and efficiently
- Handled high-volume chat interactions during peak hours while maintaining a professional demeanor at all times.
- Developed rapport with customers by actively listening to their concerns and empathizing with their situations.
- Increased first-contact resolutions by carefully reviewing customer history before engaging in conversation.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries via chat platform.
- Utilized strong problem-solving skills to troubleshoot technical issues and provide solutions that met customer needs.
- Assisted customers with product information and guided them through purchasing processes for a seamless experience.
Customer Service Representative
Alorica
01.2022 - 06.2024
- Provided excellent customer service by responding promptly to inquiries, resolving problems expeditiously, and providing thorough explanations
- Proficiently
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative
Teleperformace
12.2022 - 01.2023
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
- Addressed and resolved billing inquiries, ensuring customer satisfaction with account management.
- Informed customers of promotions to increase sales productivity and volume.
Education
Associate Degree - Medical Assistance
Herzing University
Atlanta, Georgia05.2021
Skills
- Excellent Customer Service
- Oral & Written Communication
- Multi-tasking Abilities
- Inbound & Outbound Calls
- Issue & Complaint Resolution
- Data Entry & Maintenance
- Windows10&11
- Leadership
- Conversational Proficiency
- Empathy
- Active Listening Skills
- Microsoft Office Expertise
- Technical Support Expertise
- Upselling Products & Services
- Call Center Operations
- Work Task Prioritization
- MAC OS
- Zendesk
- Recruitment
- Positive Attitude
- Collaborative
Timeline
Customer Service Representative
Teleperformace
12.2022 - 01.2023
Customer Service Chat Representative
Afni
11.2022 - Current
Customer Service Representative
Alorica
01.2022 - 06.2024
Associate Degree - Medical Assistance
Herzing University
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