Lavita Redmond-Williams
Chicago,IL
Summary
Detail-oriented housekeeper, well-known for thorough and detailed cleaning services. Reliable and quick-paced worker, with excellent attention to detail. Offering a strong record of industry performance, rooted in integrity and hard work. Reliable housekeeping professional with significant experience in residential and commercial cleaning. Skilled in maintaining cleanliness and organization, adhering to hygiene standards, and using environmentally friendly cleaning methods efficiently. Known for enhancing customer satisfaction through consistent delivery of high-quality service. Demonstrated ability to work independently or as part of a team to meet tight deadlines and maintain high levels of cleanliness.
Overview
16
16
years of professional experience
1
1
Certification
Work History
House Cleaner
self employed
Chicago, IL
05.2020 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Cleaning homes, salons, churches, move-ins and move-outs, and Airbnbs.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Vacuumed upholstered furniture and curtains, washed windows, removed cobwebs.
- Moved beds made beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
Uber Partner
Self-employeed
Chicago, IL
09.2019 - Current
- Transported riders to designated stops according to pre-determined schedules. Assured safety to and from destination
Housekeeping Supervisor
Hyatt Centric Magnificent Mile
Chicago, IL
09.2015 - 01.2018
- Established and enforced procedures and work standards, promoting team performance and safety.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
Housekeeping Supervisor/ Manager
Residence Inn/Springhill Suites
Chicago, IL
05.2009 - 06.2015
- Verified each completed room against standard plans to maintain consistency.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Practiced safe work habits and wore protective safety equipment.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Prepared work schedules for associates to promote proper staffing levels.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
Education
Some College (No Degree) - Business Hosptiality
DeVry University
Chicago, ILSkills
- Home safety management
- Surface sanitation
- Floor sweeping
- Dusting techniques
- Eco-friendly practices
- Health and safety compliance
- Safe cleaning with chemicals
- Commercial and residential cleaning
- Customer service
- Deep cleaning expertise
Certification
- College of Office Technology- Ceritcation 1997-1998
References
References available upon request.
Timeline
House Cleaner
self employed
05.2020 - Current
Uber Partner
Self-employeed
09.2019 - Current
Housekeeping Supervisor
Hyatt Centric Magnificent Mile
09.2015 - 01.2018
Housekeeping Supervisor/ Manager
Residence Inn/Springhill Suites
05.2009 - 06.2015
Some College (No Degree) - Business Hosptiality
DeVry University
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