Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lavon Herald

Woodbridge,VA

Summary

Dynamic professional seeking an opportunity with a leading organization to leverage extensive knowledge and experience in client support and customer relations management. Proven expertise in managing integrated communication tools, including video conferencing setup, configuration, and troubleshooting, along with comprehensive audio/visual support. Demonstrated ability to collaborate effectively within teams while utilizing hands-on experience with service ticketing tools and maintaining audiovisual systems. Adaptability to rapidly changing technology ensures a proactive approach to problem-solving and continuous improvement in service delivery.

Overview

8
8
years of professional experience

Work History

Executive Support Specialist

DFC (International Development Corporation)
09.2024 - Current
  • Managing and maintaining Executive event calendars, scheduling meetings and resolving conflicts.
  • Tracking invoices, contracts, and reports for leadership teams.
  • Support HR functions such as onboarding, and training coordination
  • Overseeing office operations, ensuring a smooth and efficient work environment within all meeting spaces and conference room technology.

Jr. Producer

(FERC) Federal Energy Regulatory Commission
07.2021 - Current
  • Manage events production calendar and assist with the creation of live meeting content, such as webinars, livestreams, public hearings, etc.
  • Creating comprehensive event project plans, including run-of-show documentation; conduct regular checkpoints with deliverable owners, including outside vendors; escalate risks and challenges appropriately; and ensure events are delivered within time and monetary requirements.
  • Managed online event video assets and metadata on online streaming platforms, such as Vimeo, YouTube and/or other social streaming platforms, required.

Audiovisual Technician

Dominion Energy
02.2019 - 06.2021
  • Providing On-site Executive client support services for all AV, conferencing technology and Control Room structures throughout two assigned facilities.
  • Troubleshooting Audio/Visual and Barco Control Room systems providing tiers one and two support.
  • Ensuring a prompt response to all customers and company-initiated service and support issues.
  • Communicating effectively with Stakeholders, Director, technical staff internal and external.
  • Responsible for making sure calls are seen through and monitored to completion within the required time frame.
  • Experienced troubleshooting services of high end Audio/Visual Systems such as Video Teleconferencing, presentation, control room systems, digital signage, and video walls.
  • RMA's on defective devices, and sending quotes for repair costs/shipping.
  • Cat Terminations, XLR soldering, 1/8 inch Mini soldering.
  • Experienced in troubleshooting Extron, Crestron, AMX, DM and DMPS switchers, SHURE, Vaddio, Lifesize, Smart Boards, Biamp and Echo units.
  • Maintain Audio Visual (AV) and Video Teleconferencing (VTC) ranging from simple (Desktop) to complex (Barco Video Walls; Operation Centers)

Audiovisual Technician

Capital One
03.2017 - 01.2019
  • Managed live Executive events from control booth adjusting lighting, Mic audio, volume, cameras while managing a holistic meeting experience.
  • Over saw all audio-visual equipment in managed conference room spaces.
  • Installed conference functions in properly sized rooms to maximize space utilization.
  • Provided seamless management of events with a white glove customer service experience.
  • Ensured that AV systems have the latest firmware and software installed updating as necessary.
  • Assisted with hardware swaps as needed (Monitors/ AV rack equipment and projectors)
  • Handled issues as they arise through the proper administrative channels.
  • Provided collaborative audio-visual support for event conference room meetings, in-house and at remote conferences, experimentation events, and similar related support.

Education

Business and General Studies -

Cisco Networking Academy Germanna Community College
Fredericksburg, VA

No Degree - General Studies

Germanna Community College
Locust Dale, VA
05-2016

Skills

  • Ability to work effectively in a team
  • Support the integrated communication tools comprised of Video Conferencing
  • I have the ability to adapt quickly to rapidly changing technology
  • Audio/Visual (A/V)
  • Provide VTC setup
  • Knowledge of audiovisual systems and the ability to maintain and repair audiovisual equipment
  • Provide conference room AV and VTC support, to include setup, design, configuration, and troubleshooting and maintenance
  • 2029
  • Active: Public Trust (FERC) Federal Energy Regulatory Commission
  • And problem management
  • Services
  • Configuration
  • (VTC)
  • 2029 (DFC) International Development Finance Corporation
  • Call scheduling
  • Hands on experience with Service ticketing tools

Timeline

Executive Support Specialist

DFC (International Development Corporation)
09.2024 - Current

Jr. Producer

(FERC) Federal Energy Regulatory Commission
07.2021 - Current

Audiovisual Technician

Dominion Energy
02.2019 - 06.2021

Audiovisual Technician

Capital One
03.2017 - 01.2019

Business and General Studies -

Cisco Networking Academy Germanna Community College

No Degree - General Studies

Germanna Community College

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