LaVon Johnson
Charlotte,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Customer Service Specialist
Carolina Complete Health
Charlotte, NC
04.2021 - Current
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Devised innovative strategies to improve customer satisfaction scores and meet company goals.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Completed data entry tasks with accuracy and efficiency.
- Maintained databases, mailing lists, telephone networks, and other information to facilitate functioning of health education programs.
Benefits Verification Project
AmerisourceBergen
Charlotte, NC
11.2020 - 02.2021
- Communicated verification and authorization status updates with providers to facilitate decision-making for patient admissions and insurance coverage.
- Maintained confidentiality of patient records and health statuses.
- Recognizing any discrepancies and addressing them in a timely fashion.
- Carried out day to day duties accurately and efficiently.
Claims Representative
Blue Cross Blue Shield
Columbia , SC
09.2019 - 11.2020
- Followed up with customers on unresolved issues
- Checked level and type of coverage and evaluated contracts
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to all issues
- Calculated quotes and educated potential clients on insurance options
- Interviewed policyholders to verify information and obtain additional details.
Billing Representative
Spectrum
Charlotte, NC
04.2019 - 07.2019
- Reviewed and solved account and billing discrepancies
- Responded to customer requests for products, services and company information
- Provided primary customer support to internal and external customers in fast-paced environment
- Answered customer telephone calls promptly and in appropriate manner
- Managed approximately 50 calls per day from customers
Customer Service Representative
AT&T Mobility
Rantoul, IL
11.2009 - 09.2018
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Educated customers about billing, payment processing and support policies and procedures.
Office Coordinator
Department Of Natural Resources
Oakwood, IL
03.2009 - 10.2009
- Ordered all office supplies including ink cartridges, toner and paper
- Followed through on various and diverse assignments in a timely manner to meet deadlines and provide customer care
- Ensured quality and accuracy in database management and digital file storage
- Performed office duties, including answering multi-line phones, greeting visitors, filing, sorting and handling incoming and outgoing mail
Customer Service Specialist
Afni Inc.
Bowling Green, KY
03.2005 - 11.2008
- Drove revenue by promoting products and services for sales conversions to meet monthly sales goals.
- Tracked orders and shipments while assisting with other customer service needs.
- Resolved customer issues in a timely manner while complying with company standards.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
Education
Business Administration
Western Kentucky University
Bowling Green, KYHigh School Diploma - undefined
Mayfield High School
Mayfield, KY1999
Skills
- Professional telephone demeanor
- Data entry
- Quick learner
- Written Communication
- Microsoft Office
- Computer proficient
- Good listening skills
- Account Information Maintenance
- Customer Contact
- Organizational Skills
Timeline
Customer Service Specialist
Carolina Complete Health
04.2021 - Current
Benefits Verification Project
AmerisourceBergen
11.2020 - 02.2021
Claims Representative
Blue Cross Blue Shield
09.2019 - 11.2020
Billing Representative
Spectrum
04.2019 - 07.2019
Customer Service Representative
AT&T Mobility
11.2009 - 09.2018
Office Coordinator
Department Of Natural Resources
03.2009 - 10.2009
Customer Service Specialist
Afni Inc.
03.2005 - 11.2008
Business Administration
Western Kentucky University
High School Diploma - undefined
Mayfield High School
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