Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic
Lavon Lewis

Lavon Lewis

Winston Salem,NC

Summary

A forward-thinking leader with broad-ranging expertise in Project management, implementation, and financial and budget proficiency. Highly skilled in programming and production performance. Talented in staff leadership, schedule coordination, and transmission management. Facilitates collaboration between peers and outside resources to achieve programming goals with a cohesive vision. Committed to driving teams toward success and sustaining organizational missions.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Student Development Program Coordinator

UNCSA
Winston-Salem, NC
03.2023 - Current
  • Coordinates with multiple student organizations as the campus liaison, fostering student engagement through a focus on wellness and educational programs alongside leadership development.
  • Supervised and mentored current student workers and work-study students by providing guidance and support in navigating resources, services, and opportunities.
  • Successfully maintains program schedules, budgets and operations while monitoring implementation of program policies and practices.
  • Negotiated contracts with vendors and service providers, securing favorable terms to enhance student engagement.
  • Implemented tracking systems for participant engagement, enhancing program effectiveness.
  • Facilate social media and digital tools to promote programs and engage with the campus.

Administrative Support Associate

UNCSA
Winston Salem, NC
03.2018 - 03.2023
  • Managed and enhanced financial management for Student Affairs by overseeing budget reports, reconciling accounts, and processing transactions on purchasing cards.
  • Aided in the management of the recruitment process by supporting managers and employees in tasks such as interviewing, new hire documentation completion during the onboarding process, and training sessions.
  • Efficiently prioritized, managed, and coordinated departmental meetings including recording detailed minutes briefings for effective communication between directors and staff.
  • Managed and coordinated student and staff programs, including training seminars and appreciation retreats for over 50 employees in the department.
  • Ensured smooth execution of student summer program activities, event planning, supply procurement, and catering scheduling for special programs
  • Served as a liaison between the office and our community partners while overseeing and organizing the department's community services projects. Assisted parents, guardians along with families providing them relevant information regarding departmental housing.

HR Benefits Representative (Contracted)

Kelly Services/VF Corporation
Greensboro, NC
08.2017 - 02.2018
  • Managed employee benefits and resolved high levels of Tier 1 inquiries.
  • Efficiently researched customer issues while clarifying information and identifying their needs.
  • Provided accurate and appropriate solutions for both new hire benefits and benefits processing for retiring employees.
  • Collected and organized data for daily cases, creating task reports with efficient follow-up dates for a team of over 100 employees on a weekly basis.

Insurance Specialist II (Contracted)

The Resource/ Novant Health
Winston Salem, NC
04.2017 - 08.2017
  • Utilized patients' electronic health records to code medical procedures and examine insurance
  • Efficiently managed the processing and filing of claims, ensuring accuracy in assigning diagnosis and procedure codes
  • Expedited claim processing by proactively updating insurance and billing information through contacting payers and patients.

Claims Processor

Blue Cross Blue Shield
Winston Salem, NC
05.2016 - 04.2017
  • Carried out daily inspections of medical claims
  • Generated error correspondence with doctors and facilities regarding claims.
  • Corresponded with providers to resolve missing or incomplete documentation required for claim adjudication.
  • Reviewed and verified insurance policy information to assess coverage and determine appropriate claims processing procedures.
  • Identified trends in denials or rejections due to incorrect coding or billing practices by providers.

Enrollment Caseworker/Account Specialist

Randstad
Winston Salem, NC
10.2015 - 05.2016
  • Delivered comprehensive benefits consultations to over 20 diverse clients and their staff members.
  • Demonstrated expertise in managing high-volume call center interactions, averaging 40+ calls per day. Provided comprehensive education to participants regarding their flexible spending accounts and addressed all related inquiries.
  • Adhered strictly to HIPAA regulations regarding confidentiality of client information at all times.
  • Created monthly reports summarizing caseload activities for review by supervisor.
  • Maintained accurate records of client information in accordance with agency policies and procedures.

Benefits Advisor

Aon Hewitt
Winston Salem, NC
04.2013 - 05.2015
  • Obtained certifications and licenses for insurance in 7 states.
  • Achieved top performance in Richardson's Sales and Performance Training.
  • Conducted needs analyses for retirees and provided Medicare education.
  • Successfully enrolled retirees into appropriate Medicare health and prescription drug plans.

Benefit Administrator

Sears Holding
High Point, NC
04.2011 - 08.2013
  • Addressed inquiries and requests from a diverse customer base.
  • Implemented efficient time management techniques for strengthening telephone etiquette and successfully resolving diverse customer complaints.
  • Responsible for all management tasks, both in writing and electronic media, which included making modifications.
  • Managed approval and denial of replacement and exchange requests.

Assistant Store Manager

Rue 21
Winston Salem, NC
04.2009 - 04.2011
  • Utilized marketing skills to update floor displays and promote weekly advertisements effectively.
  • Managed onboarding process including interviewing, hiring, and training employees
  • Demonstrated exceptional skill in upselling company products, driving increased revenue and customer satisfaction
  • Achieved a satisfactory level of 97% in-store assets protection from theft and shoplifting, resulting in the overturning of loss prevention measures.

Education

MBA -

Southern New Hampshire University
11-2024

Bachelor of Arts in Sociology -

Winston Salem State University
12-2008

Skills

  • Project Coordination and scheduling
  • Program and Performance Management
  • Staff/Student Development and Leadership
  • Financial and Budget Administration
  • Adaptability
  • Team building
  • Program Development
  • Community Partnerships and networking
  • Design consulting
  • Influencer
  • Marketing and customer service satisfaction

Accomplishments

  • Nomination of Staff Council Service Award.
  • R. Randy Rice Service Award recipient given by NCHO
  • Certificate of Appreciation 5 years of dedicated service to the State of NC.
  • SNHU Honor roll for 2022,2023 and 2024.

Certification

  • Adult CPR/AED/FA certified
  • Certified QPR Gatekeeper Instructor

References

References available upon request.

Timeline

Student Development Program Coordinator

UNCSA
03.2023 - Current

Administrative Support Associate

UNCSA
03.2018 - 03.2023

HR Benefits Representative (Contracted)

Kelly Services/VF Corporation
08.2017 - 02.2018

Insurance Specialist II (Contracted)

The Resource/ Novant Health
04.2017 - 08.2017

Claims Processor

Blue Cross Blue Shield
05.2016 - 04.2017

Enrollment Caseworker/Account Specialist

Randstad
10.2015 - 05.2016

Benefits Advisor

Aon Hewitt
04.2013 - 05.2015

Benefit Administrator

Sears Holding
04.2011 - 08.2013

Assistant Store Manager

Rue 21
04.2009 - 04.2011

MBA -

Southern New Hampshire University

Bachelor of Arts in Sociology -

Winston Salem State University

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Lavon Lewis