Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Lavon Magette Roberts

Cincinnati,OH

Summary

Dynamic professional with a proven track record at the Veterans Administration, excelling in customer service and operational efficiency. Recognized for exceptional problem-solving skills and effective communication, I leverage advanced technical expertise to drive strategic solutions and enhance service delivery, ensuring high levels of client satisfaction and streamlined processes.

Overview

17
17
years of professional experience

Work History

AMSA

Veterans Administration
Cincinnati, OH
01.2023 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Achieved cost-savings by developing functional solutions to problems.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Maintained updated knowledge through continuing education and advanced training.

Inventory Specialist/Front End Associate

Lowes Home Improvment
Cincinnati, OH
04.2022 - 05.2024
  • Managed inventory levels using advanced tracking systems to ensure product availability.
  • Conducted regular audits to maintain accurate inventory records and identify discrepancies.
  • Analyzed inventory data to support decision-making for product ordering and stocking strategies.
  • Coordinated with suppliers to facilitate timely deliveries and reduce stock shortages.
  • Participated in physical inventory counts to keep information accurate and current.
  • Performed scheduled inventory counts and supply audits.
  • Entered information into system to update status reports.
  • Maintained accurate and up-to-date inventory records.
  • Utilized barcode scanners to quickly update inventories in the system.
  • Created reports on inventory activity, shortages, overages.

Access Service Representative

UC Health
Cincinnati, OH
05.2008 - 01.2023
  • Trained new staff on operational procedures and software systems.
  • Resolved patient concerns by providing timely information and assistance.
  • Streamlined check-in processes to reduce wait times for patients.
  • Researched discrepancies between accounts receivable balances and actual payments received.
  • Verified insurance information and entered data into patient records system.
  • Assisted with developing solutions for improving operational efficiency within the department.
  • Collected co-pays, payments, deposits, and other monies due from patients according to established procedures.
  • Reviewed account balances for accuracy before sending out invoices or requesting payment.
  • Ensured compliance with organizational policies related to admission process, discharge planning, pre-authorizations and certifications.
  • Greeted patients upon arrival and provided necessary paperwork for registration.
  • Responded promptly to requests for assistance from physicians, nurses, technicians, administrators, ensuring that all needs were met in a timely fashion.

Behavior Health Rep

Anthem
Cincinnati, OH
05.2008 - 04.2013
  • Developed individualized care plans with multidisciplinary team collaboration.
  • Responded quickly to patient inquiries via phone calls or emails ensuring timely resolution of complaints.
  • Acted as an advocate for patients who were unable to speak up for themselves due to language barriers or cognitive impairment.
  • Monitored client behavior and reported significant changes to the healthcare team.
  • Provided crisis intervention services when needed including emergency assessments or referrals for psychiatric hospitalization when necessary.
  • Assisted clients in developing problem-solving skills while identifying triggers associated with negative behaviors.

Education

High School Diploma -

Aiken Senior High School
5641 Belmont Avenue
06-1983

Skills

  • Inventory management
  • Customer service
  • Operational efficiency
  • Process improvement
  • Supplier coordination
  • Problem solving
  • Effective communication
  • Time management
  • Conflict resolution
  • Clerical support
  • Problem resolution
  • Computer skills
  • Written communication
  • Microsoft Word
  • Communication
  • Attention to detail
  • Organization and time management
  • Multitasking Abilities
  • Analytical thinking
  • Cultural awareness
  • PPE compliance

Accomplishments

  • Received 7 Wows from Staff and Nurses
  • Received Top Mri Scheduler

Timeline

AMSA

Veterans Administration
01.2023 - Current

Inventory Specialist/Front End Associate

Lowes Home Improvment
04.2022 - 05.2024

Access Service Representative

UC Health
05.2008 - 01.2023

Behavior Health Rep

Anthem
05.2008 - 04.2013

High School Diploma -

Aiken Senior High School

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Lavon Magette Roberts